NHTSA recall 24V477000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 24V477000 |
| Manufacturer's number | RP1016 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Reported | 2024-06-26 |
| Owners notified | 2024-08-09 |
| Component | EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Units potentially affected | 25825 |
| Report | Quarterly report 4, for 2025 quarter 2 |
|---|---|
| Filed with NHTSA | 2025-07-14 |
| Vehicles in the campaign | 25825 |
| Reported remedied | 25825 (100%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What can happen
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2021 POLESTAR POLESTAR 2 | Built 2020-07-09 to 2024-01-19. |
|---|---|
| 2022 POLESTAR POLESTAR 2 | Built 2020-07-09 to 2024-01-19. |
| 2023 POLESTAR POLESTAR 2 | Built 2020-07-09 to 2024-01-19. |
| 2024 POLESTAR POLESTAR 2 | Built 2020-07-09 to 2024-01-19. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| 36987 | 2024-09-17. Service bulletin. This is a Technical Journal: Park Assistance System enhanced troubleshooting. Water and/or dirt can be stuck between the sensor and the sensor holder. Verify that the holder is clean and test that water can easily be drained away via the drain hole and clean the sensor. For cleaning of sensors and holder use Isopropanol. |
|---|---|
| 36829.1.0 | 2024-02-05. Service bulletin. This is a Technical Journal: Slippery Road alert on DIM. Perform Software download. |
| 36518.5.0 | 2023-11-16. Service bulletin. This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download. |
| PB72-S10223 | 2023-05-30. Service bulletin. Forward-Looking Camera 2 (FLC2). |
| PB38-S10223 | 2023-05-30. Service bulletin. Forward-Looking Camera 2 (FLC2). |
| PB30-S10227 | 2023-05-30. Service bulletin. Polestar Software Update. |
| TJ35798.3.0-2021 | 2021-04-26. Service bulletin. This is a Technical Journal: Over the air software |
| TJ35885.1.0-2021 | 2021-04-26. Service bulletin. This is a Technical Journal: Over the Air software FAQ |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.