# NHTSA recall 24V031000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 24V031000
- Manufacturer's number: 24S02
- Manufacturer: Ford Motor Company
- Reported: 2024\-01\-19
- Owners notified: 2024\-07\-18
- Component: STRUCTURE:BODY:ROOF AND PILLARS
- Units potentially affected: 1889110
- Part numbers: BB53 7803682 A\*, BB53 7803683 A\*

## What is wrong

Ford Motor Company \(Ford\) is recalling certain 2011\-2019 Explorer vehicles.  The A\-pillar trim retention clips may not be properly engaged, allowing the trim to detach.


## What can happen

A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.


## The remedy

Dealers will inspect and replace the A\-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1\-866\-436\-7332.  Ford's number for this recall is 24S02.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 8, for 2026 quarter 2
- Filed with NHTSA: 2026\-07\-19
- Vehicles in the campaign: 1889110
- Reported remedied: 393641 \(20%\)
- Reported unreachable: 99315
- Reported removed: 250

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2011 FORD EXPLORER](/makes/ford/explorer/2011/recalls.md)
- [2012 FORD EXPLORER](/makes/ford/explorer/2012/recalls.md)
- [2013 FORD EXPLORER](/makes/ford/explorer/2013/recalls.md)
- [2014 FORD EXPLORER](/makes/ford/explorer/2014/recalls.md)
- [2015 FORD EXPLORER](/makes/ford/explorer/2015/recalls.md)
- [2016 FORD EXPLORER](/makes/ford/explorer/2016/recalls.md)
- [2017 FORD EXPLORER](/makes/ford/explorer/2017/recalls.md)
- [2018 FORD EXPLORER](/makes/ford/explorer/2018/recalls.md)
- [2019 FORD EXPLORER](/makes/ford/explorer/2019/recalls.md)

## Investigated as PE23001

This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.

- PE23001: Preliminary evaluation, opened 2023\-01\-27, closed 2024\-02\-08. Windshield trim molding Item detachment. STRUCTURE:BODY:ROOF AND PILLARS.

From NHTSA's investigation file, as of 2026-10-19. JSON: [/v1/recalls/nhtsa/24V031000/investigations](/v1/recalls/nhtsa/24V031000/investigations)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin
- [SSM 51536](/bulletins/10235153.md), 2023-05-04, Service bulletin
- [TSB160001](/bulletins/10204987.md), 2021-12-20, Service bulletin
- [LTR3756](/bulletins/10204986.md), 2021-12-20, Service bulletin
- [20N11\-S1](/bulletins/10187726.md), 2021-03-03, Service bulletin
- [20N11](/bulletins/10184654.md), 2021-01-05, Service bulletin
- [TSB 20\-2233](/bulletins/10177863.md), 2020-08-06, Service bulletin
- [TSB 20\-2171](/bulletins/10175895.md), 2020-06-05, Service bulletin
- [TSB 20\-2154](/bulletins/10175890.md), 2020-06-04, Service bulletin
- [19N09](/bulletins/10169994.md), 2020-01-09, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/24V031000](/v1/recalls/nhtsa/24V031000)

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