# NHTSA recall 23V744000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V744000
- Manufacturer's number: A232424320
- Manufacturer: General Motors, LLC
- Reported: 2023\-11\-06
- Owners notified: 2023\-12\-04
- Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Units potentially affected: 60154
- Part numbers: 86519681

## What is wrong

General Motors, LLC \(GM\) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles.  The software in the Virtual Cockpit Unit Module \(VCU\) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.


## What can happen

A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.


## The remedy

The VCU software will be updated by a dealer or through an over\-the\-air \(OTA\) update, free of charge.  Owner notification letters were mailed December 4, 2023.  Owners may contact Buick customer service at 1\-800\-521\-7300 or Chevrolet customer service at 1\-800\-222\-1020.  GM's number for this recall is A232424320.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 1, for 2025 quarter 4 to 2026 quarter 3
- Filed with NHTSA: 2026\-10\-06
- Vehicles in the campaign: 60154
- Reported remedied: 58423 \(97%\)
- Reported unreachable: 102
- Reported removed: 3

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2024 BUICK ENCORE GX](/makes/buick/encore-gx/2024/recalls.md)
- [2024 BUICK ENVISTA](/makes/buick/envista/2024/recalls.md)
- [2024 CHEVROLET TRAX](/makes/chevrolet/trax/2024/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [A23\-241580](/bulletins/10244330.md), 2023-10-29, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V744000](/v1/recalls/nhtsa/23V744000)

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