# NHTSA recall 23V724000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V724000
- Manufacturer's number: SC287
- Manufacturer: Kia America, Inc.
- Reported: 2023\-10\-26
- Owners notified: 2023\-12\-21
- Component: POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION \(PRNDL\); ELECTRICAL SYSTEM:SOFTWARE
- Units potentially affected: 6262
- Part numbers: 44500\-18410, 44500\-18400

## What is wrong

Kia America, Inc. \(KIA\) is recalling certain 2015\-2019 Soul EV vehicles.  The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.


## What can happen

Unintended vehicle movement can increase the risk of a crash.


## The remedy

Dealers will update the electronic control unit software, free of charge.  Owner notification letters were mailed December 21, 2023.  Owners may contact Kia customer service at 1\-800\-333\-4542.  Kia's number for this recall is SC287.  This recall expands and replaces recall number 20V\-389.  Vehicles previously repaired under 20V\-389 will need to have the new remedy completed.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 1, for 2025 quarter 4 to 2026 quarter 3
- Filed with NHTSA: 2026\-10\-14
- Vehicles in the campaign: 6262
- Reported remedied: 3740 \(59%\)
- Reported unreachable: 514
- Reported removed: 295

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2015 KIA SOUL EV](/makes/kia/soul/2015/recalls.md). Listed as a series or trim of this model.
- [2016 KIA SOUL EV](/makes/kia/soul/2016/recalls.md). Listed as a series or trim of this model.
- [2017 KIA SOUL EV](/makes/kia/soul/2017/recalls.md). Listed as a series or trim of this model.
- [2018 KIA SOUL EV](/makes/kia/soul/2018/recalls.md). Listed as a series or trim of this model.
- [2019 KIA SOUL EV](/makes/kia/soul/2019/recalls.md). Listed as a series or trim of this model.

## Investigated as RQ23005

This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.

- RQ23005: Recall query, opened 2023\-09\-10, closed 2024\-01\-16. Vehicle Rollaway. POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL.

From NHTSA's investigation file, as of 2026-10-19. JSON: [/v1/recalls/nhtsa/23V724000/investigations](/v1/recalls/nhtsa/23V724000/investigations)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [PI2002B\_TSB\_R1](/bulletins/10181984.md), 2020-11-03, Service bulletin
- [PI2002B\_OWNR](/bulletins/10179254.md), 2020-09-03, Service bulletin
- [PI2002B\_QA](/bulletins/10179253.md), 2020-09-03, Service bulletin
- [PI2002B\_DSM](/bulletins/10179252.md), 2020-09-03, Service bulletin
- [PI2002B\_DP](/bulletins/10179251.md), 2020-09-03, Service bulletin
- [TSBENG164\_R2](/bulletins/10143468.md), 2018-08-06, Service bulletin
- [TSBELE140\_R1](/bulletins/10143400.md), 2018-08-06, Service bulletin
- [TSBELE091R3](/bulletins/10126423.md), 2017-12-22, Service bulletin
- [TSB\-ELE091R1](/bulletins/10116821.md), 2017-08-31, Service bulletin
- [TSBELE134](/bulletins/10116116.md), 2017-08-25, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V724000](/v1/recalls/nhtsa/23V724000)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2023V724000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F23V724000&vehicle=NHTSA%20recall%2023V724000)