# NHTSA recall 23V687000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V687000
- Manufacturer's number: 23S56
- Manufacturer: Ford Motor Company
- Reported: 2023\-10\-13
- Owners notified: 2023\-12\-29
- Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE \(BMS/BECM\)
- Units potentially affected: 34762
- Part numbers: LK98\-10C666\-AB, NK48\-10C666\-AA, NK48\-10C666\-BA

## What is wrong

Ford Motor Company \(Ford\) is recalling certain 2021\-2022 Mustang Mach\-E vehicles equipped with an extended range battery.  The high voltage battery main contactors may overheat.


## What can happen

An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.


## The remedy

Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023.  Owners may contact Ford customer service at 1\-866\-436\-7332.  Ford's number for this recall is 23S56.  Vehicles included in this recall that were previously repaired under recall 22V\-412 will need to have the new remedy completed.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 8, for 2025 quarter 3
- Filed with NHTSA: 2025\-10\-28
- Vehicles in the campaign: 34762
- Reported remedied: 27560 \(79%\)
- Reported unreachable: 114
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2021 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2021/recalls.md)
- [2022 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2022/recalls.md)

## Investigated as RQ23004

This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.

- RQ23004: Recall query, opened 2023\-08\-17, closed 2023\-12\-06. High Voltage Battery Contactor Failure. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE \(BMS/BECM\):SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE.

From NHTSA's investigation file, as of 2026-10-19. JSON: [/v1/recalls/nhtsa/23V687000/investigations](/v1/recalls/nhtsa/23V687000/investigations)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSM 51956](/bulletins/10244820.md), 2023-11-03, Service bulletin
- [TSB 23\-2257](/bulletins/10241528.md), 2023-09-01, Service bulletin
- [21B69](/bulletins/10207906.md), 2022-02-17, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V687000](/v1/recalls/nhtsa/23V687000)

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