NHTSA recall 23V687000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 23V687000 |
| Manufacturer's number | 23S56 |
| Manufacturer | Ford Motor Company |
| Reported | 2023-10-13 |
| Owners notified | 2023-12-29 |
| Component | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM) |
| Units potentially affected | 34762 |
| Part numbers | LK98-10C666-AB, NK48-10C666-AA, NK48-10C666-BA |
| Report | Quarterly report 8, for 2025 quarter 3 |
|---|---|
| Filed with NHTSA | 2025-10-28 |
| Vehicles in the campaign | 34762 |
| Reported remedied | 27560 (79%) |
| Reported unreachable | 114 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
What can happen
An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
The remedy
Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2021 FORD MUSTANG MACH E | |
|---|---|
| 2022 FORD MUSTANG MACH E |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Investigated as RQ23004
This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.
| RQ23004 | Recall query, opened 2023-08-17, closed 2023-12-06. High Voltage Battery Contactor Failure. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE. |
|---|
From NHTSA's investigation file, as of 2026-10-19. The JSON has NHTSA's summary of each.
Bulletins for the same vehicles and component
| SSM 51956 | 2023-11-03. Service bulletin. Some 2021-2023 Mustang Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the center display screen by selecting Vehicle Icon Controls Access Charge Port Light toggle button, as this button has been removed after OTA update. Replacing the charge port and/or the battery charger control module (BCCM) is not recommended. This condition does not affect charge behavior and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in November 2023. Monitor OASIS for additional information. |
|---|---|
| TSB 23-2257 | 2023-09-01. Service bulletin. Some 2021-2022 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM. |
| 21B69 | 2022-02-17. Service bulletin. In all of the affected vehicles, incomplete sealing of certain high voltage battery modules may have occurred during the manufacturing process. An improperly sealed high voltage battery module could result in an electrolyte leak from the suspect battery module(s), resulting in an isolation fault or low battery module voltage condition, which may lead to an interruption of drivability. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.