# NHTSA recall 23V553000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V553000
- Manufacturer's number: 6123H
- Manufacturer: Mazda North American Operations
- Reported: 2023\-08\-04
- Owners notified: 2023\-09\-18
- Component: BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT; FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
- Units potentially affected: 17600
- Part numbers: KMV6\-66B20

## What is wrong

Mazda North American Operations \(Mazda\) is recalling certain 2024 CX\-90 vehicles.  Software in the Approaching Vehicle Audible System \(AVAS\) Information Sound Box \(ISB\) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."


## What can happen

Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.


## The remedy

Dealers will update the AVAS ISB amplifier software, free of charge.  Owner notification letters were mailed September 18, 2023.  Owners may contact Mazda customer service at 1\-800\-222\-5500 Option 6.  Mazda's number for this recall is 6123H.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 1, for 2025 quarter 3 to 2026 quarter 2
- Filed with NHTSA: 2026\-07\-14
- Vehicles in the campaign: 17600
- Reported remedied: 17507 \(99%\)
- Reported unreachable: 1
- Reported removed: 8

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2024 MAZDA CX\-90](/makes/mazda/cx-90/2024/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSPD6 FC](/bulletins/11005711.md), 2024-08-06, Service campaign
- [SSPD6 Warranty](/bulletins/11000969.md), 2024-06-05, Service campaign
- [SSPD6 Repair](/bulletins/11000968.md), 2024-06-05, Service campaign
- [SSPD6 Dlr Ltr](/bulletins/11000967.md), 2024-06-05, Service campaign
- [SSPD6 Dlr Email](/bulletins/11000966.md), 2024-06-05, Service campaign
- [SA\-024/23a](/bulletins/10240488.md), 2023-08-05, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V553000](/v1/recalls/nhtsa/23V553000)

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