# NHTSA recall 23V420000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 23V420000 - Manufacturer's number: 23C20 - Manufacturer: Ford Motor Company - Reported: 2023\-06\-09 - Owners notified: 2023\-07\-21 - Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL - Units potentially affected: 691133 - Part numbers: PL7J19F705AA, PL7J19F705BCA, PC3J19F705AA, PC3J19F705BCA, PL1J19F705AA, PL1J19F705BCA, NL7J19F705AA, NL7J9F705BCA, NL1J19F705AA, NL1J19F705BCA, NC3J19A321AA, NC3J19A321BCA, ML7J19A321AA, MC3J19A321AC, MC3J19A321AB, MC3J19A321AA, MC3J19A321DA, ML1J19A321AA, LL7J19A321AB, LL7J19A321AA, LC3J19A321AA, LC3J19A321DA, LL1J19A321AB, LL1J19A321AA, KL7J19A321AB, KL7J19A321AA, KC3J19A321AC, KC3J19A321AB, KC3J19A321AA, KL1J19A321AB, KL1J19A321AA, JL7J19A321AC, JL7J19A321AB, JL7J19A321AA, JL1J19A321AC, JL1J19A321AB, JL1J19A321AA ## What is wrong Ford Motor Company \(Ford\) is recalling certain 2018\-2023 Expedition and Lincoln Navigator vehicles equipped with third\-row seating; and 2019\-2023 F\-Super Duty F\-250, F\-350, F\-450, and F\-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints." ## What can happen Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash. ## The remedy Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1\-866\-436\-7332. Ford's number for this recall is 23C20. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov. ## Remedy progress the manufacturer reported - Report: Annual report 1, for 2025 quarter 3 to 2026 quarter 2 - Filed with NHTSA: 2026\-07\-20 - Vehicles in the campaign: 691133 - Reported remedied: 686143 \(99%\) - Reported unreachable: 0 - Reported removed: 4 These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2018 FORD EXPEDITION](/makes/ford/expedition/2018/recalls.md) - [2019 FORD EXPEDITION](/makes/ford/expedition/2019/recalls.md) - [2020 FORD EXPEDITION](/makes/ford/expedition/2020/recalls.md) - [2021 FORD EXPEDITION](/makes/ford/expedition/2021/recalls.md) - [2022 FORD EXPEDITION](/makes/ford/expedition/2022/recalls.md) - [2023 FORD EXPEDITION](/makes/ford/expedition/2023/recalls.md) - [2019 FORD F\-250 SD](/makes/ford/f-250/2019/recalls.md). Listed as a series or trim of this model. - [2020 FORD F\-250 SD](/makes/ford/f-250/2020/recalls.md). Listed as a series or trim of this model. - [2021 FORD F\-250 SD](/makes/ford/f-250/2021/recalls.md). Listed as a series or trim of this model. - [2022 FORD F\-250 SD](/makes/ford/f-250/2022/recalls.md). Listed as a series or trim of this model. - [2023 FORD F\-250 SD](/makes/ford/f-250/2023/recalls.md). Listed as a series or trim of this model. - [2019 FORD F\-350 SD](/makes/ford/f-350/2019/recalls.md). Listed as a series or trim of this model. - [2020 FORD F\-350 SD](/makes/ford/f-350/2020/recalls.md). Listed as a series or trim of this model. - [2021 FORD F\-350 SD](/makes/ford/f-350/2021/recalls.md). Listed as a series or trim of this model. - [2022 FORD F\-350 SD](/makes/ford/f-350/2022/recalls.md). Listed as a series or trim of this model. - [2023 FORD F\-350 SD](/makes/ford/f-350/2023/recalls.md). Listed as a series or trim of this model. - [2019 FORD F\-450 SD](/makes/ford/f-450/2019/recalls.md). Listed as a series or trim of this model. - [2020 FORD F\-450 SD](/makes/ford/f-450/2020/recalls.md). Listed as a series or trim of this model. - [2021 FORD F\-450 SD](/makes/ford/f-450/2021/recalls.md). Listed as a series or trim of this model. - [2022 FORD F\-450 SD](/makes/ford/f-450/2022/recalls.md). Listed as a series or trim of this model. - [2023 FORD F\-450 SD](/makes/ford/f-450/2023/recalls.md). Listed as a series or trim of this model. - [2019 FORD F\-550 SD](/makes/ford/f-550/2019/recalls.md). Listed as a series or trim of this model. - [2020 FORD F\-550 SD](/makes/ford/f-550/2020/recalls.md). Listed as a series or trim of this model. - [2021 FORD F\-550 SD](/makes/ford/f-550/2021/recalls.md). Listed as a series or trim of this model. - [2022 FORD F\-550 SD](/makes/ford/f-550/2022/recalls.md). Listed as a series or trim of this model. - [2023 FORD F\-550 SD](/makes/ford/f-550/2023/recalls.md). Listed as a series or trim of this model. - [2018 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2018/recalls.md) - [2019 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2019/recalls.md) - [2020 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2020/recalls.md) - [2021 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2021/recalls.md) - [2022 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2022/recalls.md) - [2023 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2023/recalls.md) ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin - [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin - [OTAPU0327DSPAMPE](/bulletins/10252715.md), 2024-04-04, Service bulletin - [OTAPU0107VIFXSD](/bulletins/10252704.md), 2024-04-04, Service bulletin - [OTAPU0721WINOTUS](/bulletins/10252703.md), 2024-04-04, Service bulletin - [OTAPU102410CHAUE](/bulletins/10252702.md), 2024-04-04, Service bulletin - [TSB 24\-2028](/bulletins/10252525.md), 2024-04-03, Service bulletin - [24L01](/bulletins/10252422.md), 2024-04-02, Service bulletin - [23B90](/bulletins/10252412.md), 2024-04-02, Service bulletin - [SSM 52328](/bulletins/10251947.md), 2024-03-20, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/23V420000](/v1/recalls/nhtsa/23V420000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2023V420000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F23V420000&vehicle=NHTSA%20recall%2023V420000)