# NHTSA recall 23V218000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V218000
- Manufacturer's number: SC267
- Manufacturer: Kia America, Inc.
- Reported: 2023\-03\-29
- Owners notified: 2023\-08\-18
- Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Units potentially affected: 2689
- Part numbers: 37510\-E4350\(2018\-19 MY\), 37510\-E4300\(2018\-19 MY\), 37510\-E4250R\(2015\-17 MY\), 37510\-E4200R\(2015\-17 MY\)

## What is wrong

Kia America, Inc. \(Kia\) is recalling certain 2015\-2019 Soul EV vehicles equipped with an E400 battery.  The high\-voltage battery pack may experience an electrical short\-circuit while driving.


## What can happen

A battery electrical short\-circuit increases the risk of a fire.


## The remedy

Dealers will update and/or replace the battery management system and software, as necessary, free of charge.  The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected.  If this occurs, the battery will be replaced, free of charge.  Owner notification letters were mailed August 18, 2023.  Owners may contact Kia customer service at 1\-800\-333\-4542.  Kia's number for this recall is SC267.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 1, for 2025 quarter 3 to 2026 quarter 2
- Filed with NHTSA: 2026\-07\-29
- Vehicles in the campaign: 2689
- Reported remedied: 2056 \(76%\)
- Reported unreachable: 287
- Reported removed: 91

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2015 KIA SOUL EV](/makes/kia/soul/2015/recalls.md). Listed as a series or trim of this model.
- [2016 KIA SOUL EV](/makes/kia/soul/2016/recalls.md). Listed as a series or trim of this model.
- [2017 KIA SOUL EV](/makes/kia/soul/2017/recalls.md). Listed as a series or trim of this model.
- [2018 KIA SOUL EV](/makes/kia/soul/2018/recalls.md). Listed as a series or trim of this model.
- [2019 KIA SOUL EV](/makes/kia/soul/2019/recalls.md). Listed as a series or trim of this model.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SC267Z\_TSB](/bulletins/10242914.md), 2023-10-01, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V218000](/v1/recalls/nhtsa/23V218000)

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