# NHTSA recall 23V188000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 23V188000
- Manufacturer's number: R10225
- Manufacturer: Volvo Car USA, LLC
- Reported: 2023\-03\-22
- Owners notified: 2023\-04\-21
- Component: ELECTRICAL SYSTEM
- Units potentially affected: 393

## What is wrong

Volvo Car USA, LLC \(Volvo Car\) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles.  A diagnostic trouble code \(DTC\) may be falsely detected for the emergency call system \(e\-call\) and display "e\-Call Service Required" in the driver information module \(DIM\).


## What can happen

The false warning message could prevent the detection of an actual e\-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.


## The remedy

Dealers will update the telematics and connectivity antenna module \(TCAM\) software, free of charge.  Owner notification letters are expected to be mailed May 16, 2023.  Owners may contact Volvo Car's customer service 1\-800\-458\-1552.  Volvo Car's number for this recall is R10225.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 1, for 2025 quarter 2 to 2026 quarter 1
- Filed with NHTSA: 2026\-05\-04
- Vehicles in the campaign: 393
- Reported remedied: 389 \(98%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2023 VOLVO C40BEV](/makes/volvo/c40/2023/recalls.md). Listed as a series or trim of this model.
- [2023 VOLVO S60](/makes/volvo/s60/2023/recalls.md)
- [2023 VOLVO V60CC](/makes/volvo/v60cc/2023/recalls.md)
- [2023 VOLVO XC40](/makes/volvo/xc40/2023/recalls.md)
- [2023 VOLVO XC60](/makes/volvo/xc60/2023/recalls.md)
- [2023 VOLVO XC90](/makes/volvo/xc90/2023/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [37373.8.0](/bulletins/11036248.md), 2026-08-18, Service bulletin
- [37373.7.0](/bulletins/11033745.md), 2026-06-08, Service bulletin
- [37376.3.0](/bulletins/11031093.md), 2026-04-07, Service bulletin
- [36757](/bulletins/11028384.md), 2026-02-05, Service bulletin
- [TJ37373.6.0\-2025\-11\-05](/bulletins/11026735.md), 2025-12-22, Service bulletin
- [37376](/bulletins/11025566.md), 2025-11-17, Service bulletin
- [37373](/bulletins/11021918.md), 2025-08-18, Service bulletin
- [36916](/bulletins/11021914.md), 2025-08-18, Service bulletin
- [37373](/bulletins/11020559.md), 2025-07-09, Service bulletin
- [37386](/bulletins/11020551.md), 2025-07-09, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/23V188000](/v1/recalls/nhtsa/23V188000)

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