# NHTSA recall 22V365000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 22V365000 - Manufacturer's number: See Recall Schedule - Manufacturer: Mercedes\-Benz USA, LLC - Reported: 2022\-05\-20 - Owners notified: 2022\-07\-08 - Component: COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE - Units potentially affected: 242722 - Part numbers: A2239020719, A2239020419, A2239020010, A2229029819, A2229029220, A2229029020, A2229027718, A2229027712, A2229027413, A2229027218, A2229026719, A2229026619, A2229026318, A2229024021, A2229023217, A2229022621, A2229022118, A2229021021, A2139026917, A2139024122, A2139023009, A1779024806, A1779021200, A2479029901, A2479029301, A2479028701, A2479027803, A2479026702, A2479026600, A2479026513, A2479026100, A2479025603, A2479025009, A2479023512, A2479022704, A2479021903, A2479021803, A2479021108, A2479020809, A2239028410, A2239027800, A2239027407, A2239027004, A2239026409, A2239024719, A2239023307, A2239022725, A2239022516, A2239021917 ## What is wrong Mercedes\-Benz USA, LLC \(MBUSA\) is recalling certain 2017\-2022 CLA\-Class, GLA\-Class, GLE\-Class, GLS\-Class, SLC\-Class, A\-Class, AMG GT\-Class, C\-Class, E\-Class, S\-Class, SL\-Class, GLC\-Class, CLS\-Class, GLB\-Class, and G\-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call \(eCall\) system. ## What can happen A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. ## The remedy The communication module software will be updated through an Over\-the\-Air \(OTA\) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1\-800\-367\-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov. ## Remedy progress the manufacturer reported - Report: Annual report 2, for 2025 quarter 3 to 2026 quarter 2 - Filed with NHTSA: 2026\-07\-14 - Vehicles in the campaign: 242722 - Reported remedied: 219931 \(90%\) - Reported unreachable: 0 - Reported removed: 0 These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - 2019 MERCEDES\-BENZ A 220 - 2020 MERCEDES\-BENZ A 220 - 2021 MERCEDES\-BENZ A 220 - 2020 MERCEDES\-BENZ AMG A35. Built from 2016\-08\-05. - 2021 MERCEDES\-BENZ AMG A35. Built to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG C43 - 2020 MERCEDES\-BENZ AMG C43 - 2021 MERCEDES\-BENZ AMG C43 - 2019 MERCEDES\-BENZ AMG C63 - 2020 MERCEDES\-BENZ AMG C63 - 2021 MERCEDES\-BENZ AMG C63 - 2020 MERCEDES\-BENZ AMG CLA35 - 2021 MERCEDES\-BENZ AMG CLA35 - 2019 MERCEDES\-BENZ AMG CLA45. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG CLA45 - 2021 MERCEDES\-BENZ AMG CLA45. Built to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG CLS53. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG CLS53 - 2021 MERCEDES\-BENZ AMG CLS53. Built to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG E53 - 2020 MERCEDES\-BENZ AMG E53 - 2021 MERCEDES\-BENZ AMG E53 - 2019 MERCEDES\-BENZ AMG E63 - 2020 MERCEDES\-BENZ AMG E63 - 2021 MERCEDES\-BENZ AMG E63 - 2019 MERCEDES\-BENZ AMG G63. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG G63 - 2021 MERCEDES\-BENZ AMG G63. Built to 2022\-02\-18. - 2021 MERCEDES\-BENZ AMG GLA35. Built 2016\-08\-05 to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG GLA45. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG GLA45 - 2021 MERCEDES\-BENZ AMG GLA45. Built to 2022\-02\-18. - 2021 MERCEDES\-BENZ AMG GLB35. Built 2016\-08\-05 to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG GLC43 - 2020 MERCEDES\-BENZ AMG GLC43 - 2021 MERCEDES\-BENZ AMG GLC43 - 2019 MERCEDES\-BENZ AMG GLC63. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG GLC63 - 2021 MERCEDES\-BENZ AMG GLC63. Built to 2022\-02\-18. - 2019 MERCEDES\-BENZ AMG GLE43. Built 2016\-08\-05 to 2022\-02\-18. - 2021 MERCEDES\-BENZ AMG GLE53 - 2022 MERCEDES\-BENZ AMG GLE53 - 2019 MERCEDES\-BENZ AMG GLE63 - 2020 MERCEDES\-BENZ AMG GLE63 - 2021 MERCEDES\-BENZ AMG GLE63 - 2018 MERCEDES\-BENZ AMG GLS63 - 2019 MERCEDES\-BENZ AMG GLS63 - 2020 MERCEDES\-BENZ AMG GLS63 - 2021 MERCEDES\-BENZ AMG GLS63 - [2019 MERCEDES\-BENZ AMG GT](/makes/mercedes-benz/amg-gt/2019/recalls.md) - [2020 MERCEDES\-BENZ AMG GT](/makes/mercedes-benz/amg-gt/2020/recalls.md) - [2021 MERCEDES\-BENZ AMG GT](/makes/mercedes-benz/amg-gt/2021/recalls.md) - [2019 MERCEDES\-BENZ AMG GT C](/makes/mercedes-benz/amg-gt/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ AMG GT C](/makes/mercedes-benz/amg-gt/2020/recalls.md). Listed as a series or trim of this model. - [2021 MERCEDES\-BENZ AMG GT C](/makes/mercedes-benz/amg-gt/2021/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ AMG GT R](/makes/mercedes-benz/amg-gt/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ AMG GT R](/makes/mercedes-benz/amg-gt/2020/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ AMG GT S](/makes/mercedes-benz/amg-gt/2019/recalls.md). Listed as a series or trim of this model. - 2019 MERCEDES\-BENZ AMG S63 - 2020 MERCEDES\-BENZ AMG S63 - 2021 MERCEDES\-BENZ AMG S63 - 2019 MERCEDES\-BENZ AMG S65 - 2020 MERCEDES\-BENZ AMG S65 - 2019 MERCEDES\-BENZ AMG SL63 - 2019 MERCEDES\-BENZ AMG SLC43. Built from 2016\-08\-05. - 2020 MERCEDES\-BENZ AMG SLC43. Built to 2022\-02\-18. - 2017 MERCEDES\-BENZ C 300 - 2018 MERCEDES\-BENZ C 300 - 2019 MERCEDES\-BENZ C 300 - 2020 MERCEDES\-BENZ C 300 - 2021 MERCEDES\-BENZ C 300 - 2018 MERCEDES\-BENZ CLA 250 - 2019 MERCEDES\-BENZ CLA 250 - 2020 MERCEDES\-BENZ CLA 250 - 2021 MERCEDES\-BENZ CLA 250 - 2017 MERCEDES\-BENZ CLA250. Built 2016\-08\-05 to 2022\-02\-18. - 2019 MERCEDES\-BENZ CLS 450 - 2020 MERCEDES\-BENZ CLS 450 - 2021 MERCEDES\-BENZ CLS 450 - 2022 MERCEDES\-BENZ CLS 450 - 2019 MERCEDES\-BENZ E 300 - 2020 MERCEDES\-BENZ E 350 - 2021 MERCEDES\-BENZ E 350 - 2019 MERCEDES\-BENZ E 450 - 2020 MERCEDES\-BENZ E 450 - 2021 MERCEDES\-BENZ E 450 - 2019 MERCEDES\-BENZ G 550 - 2020 MERCEDES\-BENZ G 550 - 2021 MERCEDES\-BENZ G 550 - 2017 MERCEDES\-BENZ GLA 250 - 2018 MERCEDES\-BENZ GLA 250 - 2019 MERCEDES\-BENZ GLA 250 - 2020 MERCEDES\-BENZ GLA 250 - 2021 MERCEDES\-BENZ GLA 250 - 2020 MERCEDES\-BENZ GLB 250 - 2021 MERCEDES\-BENZ GLB 250 - 2018 MERCEDES\-BENZ GLC 300 - 2019 MERCEDES\-BENZ GLC 300 - 2020 MERCEDES\-BENZ GLC 300 - 2021 MERCEDES\-BENZ GLC 300 - 2019 MERCEDES\-BENZ GLC 350 - 2020 MERCEDES\-BENZ GLC 350 - 2018 MERCEDES\-BENZ GLE 350 - 2019 MERCEDES\-BENZ GLE 350 - 2020 MERCEDES\-BENZ GLE 350 - 2021 MERCEDES\-BENZ GLE 350 - 2022 MERCEDES\-BENZ GLE 350 - 2019 MERCEDES\-BENZ GLE 400 - 2020 MERCEDES\-BENZ GLE 450 - 2021 MERCEDES\-BENZ GLE 450 - 2022 MERCEDES\-BENZ GLE 450 - 2020 MERCEDES\-BENZ GLE 580 - 2021 MERCEDES\-BENZ GLE 580 - 2018 MERCEDES\-BENZ GLS 450 - 2019 MERCEDES\-BENZ GLS 450 - 2020 MERCEDES\-BENZ GLS 450 - 2022 MERCEDES\-BENZ GLS 450 4MATIC - 2019 MERCEDES\-BENZ GLS 550 - 2020 MERCEDES\-BENZ GLS 580 4MATIC - 2017 MERCEDES\-BENZ GLS450. Built from 2016\-08\-05. - 2019 MERCEDES\-BENZ GLS450 - 2021 MERCEDES\-BENZ GLS450. Built to 2022\-02\-18. - 2021 MERCEDES\-BENZ GLS580 - 2019 MERCEDES\-BENZ S 450 - 2020 MERCEDES\-BENZ S 450 - 2021 MERCEDES\-BENZ S 500 - 2020 MERCEDES\-BENZ S 560 - 2021 MERCEDES\-BENZ S 580 - 2019 MERCEDES\-BENZ S560 - 2019 MERCEDES\-BENZ SL 450 - 2020 MERCEDES\-BENZ SL 450 - 2019 MERCEDES\-BENZ SL 550 - 2020 MERCEDES\-BENZ SL 550 - 2019 MERCEDES\-BENZ SLC 300 - 2020 MERCEDES\-BENZ SLC 300 - 2021 MERCEDES\-MAYBACH GLS 600 - 2019 MERCEDES\-MAYBACH S 650 - 2020 MERCEDES\-MAYBACH S 650 ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [OTA\-24240201](/bulletins/10251176.md), 2024-03-04, Service bulletin - [NCU\-HU SW Update](/bulletins/10241527.md), 2023-09-01, Service bulletin - [LI46.15\-P\-063353](/bulletins/10217157.md), 2022-08-04, Service bulletin - [NCU\-2020080005](/bulletins/10179973.md), 2020-09-21, Service bulletin - [LI54.30\-P\-070482](/bulletins/10177561.md), 2020-07-27, Service bulletin - [SC\-2019110003](/bulletins/10169606.md), 2019-12-23, Service bulletin - [LI83 30\-P\-069074](/bulletins/10158396.md), 2019-04-15, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/22V365000](/v1/recalls/nhtsa/22V365000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2022V365000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F22V365000&vehicle=NHTSA%20recall%2022V365000)