# NHTSA recall 22V360000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 22V360000 - Manufacturer's number: VS2SIMKOM/VS3SIMKOM - Manufacturer: Daimler Vans USA, LLC - Reported: 2022\-05\-20 - Owners notified: 2022\-10\-13 - Component: ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION: AUTO CRASH NOTIFICATION - Units potentially affected: 19937 - Part numbers: A1779024806, A2479027803, A2479025009, A2479021108, A2389029605 ## What is wrong Daimler Vans USA, LLC \(DVUSA\) is recalling certain 2019\-2021 Freightliner Sprinter, Mercedes\-Benz Metris, and Mercedes\-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call \(eCall\) system. ## What can happen A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. ## The remedy The communication module software will be updated through an Over\-the\-Air \(OTA\) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1\-877\-762\-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov. ## Remedy progress the manufacturer reported - Report: Annual report 2, for 2025 quarter 4 to 2026 quarter 3 - Filed with NHTSA: 2026\-10\-15 - Vehicles in the campaign: 19937 - Reported remedied: 19494 \(97%\) - Reported unreachable: 0 - Reported removed: 0 These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2019 FREIGHTLINER SPRINTER 1500](/makes/freightliner/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 FREIGHTLINER SPRINTER 1500](/makes/freightliner/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 FREIGHTLINER SPRINTER 1500](/makes/freightliner/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 FREIGHTLINER SPRINTER 4500](/makes/freightliner/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 FREIGHTLINER SPRINTER 4500](/makes/freightliner/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 FREIGHTLINER SPRINTER 4500](/makes/freightliner/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2019/recalls.md) - [2020 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2020/recalls.md) - [2021 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2021/recalls.md) - [2019 MERCEDES\-BENZ SPRINTER 1500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ SPRINTER 1500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 MERCEDES\-BENZ SPRINTER 1500](/makes/mercedes-benz/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2021/recalls.md). Listed as a series or trim of this model. - [2019 MERCEDES\-BENZ SPRINTER 4500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model. - [2020 MERCEDES\-BENZ SPRINTER 4500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model. - [2021 MERCEDES\-BENZ SPRINTER 4500](/makes/mercedes-benz/sprinter/2021/recalls.md). Listed as a series or trim of this model. ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [News Channel Upd](/bulletins/10236407.md), 2023-05-22, Service bulletin - [News Channel Upd](/bulletins/10236406.md), 2023-05-22, Service bulletin - [22V2790614\-2](/bulletins/10235072.md), 2023-04-24, Service bulletin - [22V2790614](/bulletins/10235071.md), 2023-04-24, Service bulletin - [22V2790613\-1](/bulletins/10235070.md), 2023-04-24, Service bulletin - [22V2790613](/bulletins/10235069.md), 2023-04-24, Service bulletin - [22V2790612\-1](/bulletins/10235068.md), 2023-04-24, Service bulletin - [22V2790612](/bulletins/10235067.md), 2023-04-24, Service bulletin - [VRC2021120009](/bulletins/10212905.md), 2022-05-31, Service bulletin - [Recall Campaign](/bulletins/10212903.md), 2022-05-31, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/22V360000](/v1/recalls/nhtsa/22V360000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2022V360000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F22V360000&vehicle=NHTSA%20recall%2022V360000)