# NHTSA recall 21V774000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 21V774000
- Manufacturer's number: R21B4, R21B5
- Manufacturer: Nissan North America, Inc.
- Reported: 2021\-10\-04
- Owners notified: 2022\-03\-31
- Component: HYBRID PROPULSION SYSTEM; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE
- Units potentially affected: 7634
- Part numbers: 237A1 3JV9B, Ver. Ph5.841, Ver. Ph5.831, Ver. Ph5.801, Ver. Ph5.421, 237A1 3JV9C

## What is wrong

Nissan North America, Inc. \(Nissan\) is recalling certain 2014\-2015 Nissan Pathfinder Hybrid, 2015\-2016 Murano Hybrid, and 2014\-2017 INFINITI QX60 Hybrid vehicles.  The Hybrid Powertrain Control Module \(HPCM\) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.


## What can happen

A loss of drive power increases the risk of a crash.


## The remedy

Dealers will reprogram the HPCM software, free of charge.  Owner notification letters were mailed March 31, 2022.  Owners may contact Nissan customer service at 1\-800\-867\-7669 or INFINITI customer service at 1\-800\-662\-6200.  Nissan's numbers for this recall are R21B4 and R21B5.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 2, for 2025 quarter 1 to 2025 quarter 4
- Filed with NHTSA: 2026\-01\-26
- Vehicles in the campaign: 7634
- Reported remedied: 5246 \(68%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2014 INFINITI QX60 HYBRID](/makes/infiniti/qx60/2014/recalls.md). Listed as a series or trim of this model.
- [2015 INFINITI QX60 HYBRID](/makes/infiniti/qx60/2015/recalls.md). Listed as a series or trim of this model.
- [2016 INFINITI QX60 HYBRID](/makes/infiniti/qx60/2016/recalls.md). Listed as a series or trim of this model.
- [2017 INFINITI QX60 HYBRID](/makes/infiniti/qx60/2017/recalls.md). Listed as a series or trim of this model.
- [2015 NISSAN MURANO HYBRID](/makes/nissan/murano/2015/recalls.md). Listed as a series or trim of this model.
- [2016 NISSAN MURANO HYBRID](/makes/nissan/murano/2016/recalls.md). Listed as a series or trim of this model.
- [2014 NISSAN PATHFINDER HYBRID](/makes/nissan/pathfinder/2014/recalls.md). Listed as a series or trim of this model.
- [2015 NISSAN PATHFINDER HYBRID](/makes/nissan/pathfinder/2015/recalls.md). Listed as a series or trim of this model.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [NTB22\-026](/bulletins/10213684.md), 2022-06-08, Service bulletin
- [NTB13\-027C](/bulletins/10208946.md), 2022-03-12, Service bulletin
- [NTB16\-029](/bulletins/10194205.md), 2021-05-24, Service bulletin
- [PC328](/bulletins/10192465.md), 2021-05-10, Service bulletin
- [PC327](/bulletins/10192464.md), 2021-05-10, Service bulletin
- [ITB14002](/bulletins/10192294.md), 2021-05-10, Service bulletin
- [NTB12091A](/bulletins/10192293.md), 2021-05-10, Service bulletin
- [ITB15\-024a](/bulletins/10185375.md), 2021-01-09, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/21V774000](/v1/recalls/nhtsa/21V774000)

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