NHTSA recall 21V077000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 21V077000 |
| Manufacturer's number | VS3RUECON |
| Manufacturer | Daimler Vans USA, LLC |
| Reported | 2021-02-17 |
| Owners notified | 2021-03-05 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Units potentially affected | 198 |
| Part numbers | A9079008703 |
| Report | Annual report 3, for 2025 quarter 1 to 2025 quarter 4 |
|---|---|
| Filed with NHTSA | 2026-01-12 |
| Vehicles in the campaign | 198 |
| Reported remedied | 173 (87%) |
| Reported unreachable | 0 |
| Reported removed | 1 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What can happen
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2019 FREIGHTLINER SPRINTER 1500 | Listed as a series or trim of this model. |
|---|---|
| 2020 FREIGHTLINER SPRINTER 1500 | Listed as a series or trim of this model. |
| 2019 FREIGHTLINER SPRINTER 2500 | Listed as a series or trim of this model. |
| 2020 FREIGHTLINER SPRINTER 2500 | Listed as a series or trim of this model. |
| 2019 FREIGHTLINER SPRINTER 3500 | Listed as a series or trim of this model. |
| 2020 FREIGHTLINER SPRINTER 3500 | Listed as a series or trim of this model. |
| 2019 FREIGHTLINER SPRINTER 4500 | Listed as a series or trim of this model. |
| 2020 FREIGHTLINER SPRINTER 4500 | Listed as a series or trim of this model. |
| 2019 MERCEDES-BENZ SPRINTER 1500 | Listed as a series or trim of this model. |
| 2020 MERCEDES-BENZ SPRINTER 1500 | Listed as a series or trim of this model. |
| 2019 MERCEDES-BENZ SPRINTER 2500 | Listed as a series or trim of this model. |
| 2020 MERCEDES-BENZ SPRINTER 2500 | Listed as a series or trim of this model. |
| 2019 MERCEDES-BENZ SPRINTER 3500 | Listed as a series or trim of this model. |
| 2020 MERCEDES-BENZ SPRINTER 3500 | Listed as a series or trim of this model. |
| 2019 MERCEDES-BENZ SPRINTER 4500 | Listed as a series or trim of this model. |
| 2020 MERCEDES-BENZ SPRINTER 4500 | Listed as a series or trim of this model. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| NCU-23V2790616-1 | 2023-05-22. Service bulletin. Update Software-Driver Alert |
|---|---|
| NCU-23V2790616 | 2023-05-22. Service bulletin. Update Software-Driver Alert |
| NCU-23V2790615 | 2023-05-22. Service bulletin. Update Software-Driver Alert |
| V-RC-2021070027 | 2022-08-22. Service bulletin. Software Update |
| Recall | 2022-08-08. Service bulletin. (RC)Update Rear View Camera Software |
| Information | 2022-08-08. Service bulletin. (RC)Update Rear View Camera Software |
| Recall | 2022-06-27. Service bulletin. Update Rear View Camera Software |
| Software | 2022-06-27. Service bulletin. Update Rear View Camera Software |
| LI54.71-N-072095 | 2021-02-01. Service bulletin. Various complaints in connection with reversing camera, fault code FR8 |
| LI54.30-N-071680 | 2020-10-19. Service bulletin. Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.