# NHTSA recall 21V072000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 21V072000
- Manufacturer's number: 2021030005
- Manufacturer: Mercedes\-Benz USA, LLC
- Reported: 2021\-02\-12
- Owners notified: 2021\-03\-31
- Component: COMMUNICATION: AUTO CRASH NOTIFICATION; COMMUNICATION
- Units potentially affected: 67
- Part numbers: A2479027803,A2479021803, A2479026702, A2229026719, A2479026400, A2139026810, A2479026100, A2229026318, A2229023217,A2229028414, A2479022704, A2479029301, A2229029719, A2479027703, A2229029819, A2479027803, A2479021803, A2229027718, A2479021903, A2479028701, A2229026619, A2479026702,A2229026719,, A2229025419, A1779024806, A2479029901, A2229027218, A2229022118, A2479026400,, A2139027110, A2139022909, A2139029208, A2139026917, A2139028015, A2139028215, A2139029212, A2139026910, A2139026810, A2139023705, A2139020305, A2139027600, A2139023009, A2139029508, A2139022406, A1779021200, A2229029214, A2229027413, A2139027520, A2139027820,

## What is wrong

Mercedes\-Benz USA, LLC \(MBUSA\) is recalling certain 2017\-2019 C300, E300, 2018\-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017\-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017\-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018\-2019 S560 vehicles.    On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles.    The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call \(eCall\) function.


## What can happen

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.


## The remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge.  The recall began March 31, 2021.  Letters for the owners of the 9 additional vehicles were mailed July 9, 2021.  Owners may contact MBUSA customer service at 1\-800\-367\-6372.  MBUSA's number for this recall is 2021030005.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2025 quarter 1 to 2025 quarter 4
- Filed with NHTSA: 2026\-01\-22
- Vehicles in the campaign: 67
- Reported remedied: 58 \(86%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- 2020 MERCEDES\-BENZ AMG E53
- 2018 MERCEDES\-BENZ AMG E63
- 2019 MERCEDES\-BENZ AMG GLC43
- [2020 MERCEDES\-BENZ AMG GT53](/makes/mercedes-benz/amg-gt/2020/recalls.md). Listed as a series or trim of this model.
- [2018 MERCEDES\-BENZ AMG GTA](/makes/mercedes-benz/amg-gt/2018/recalls.md). Listed as a series or trim of this model.
- 2017 MERCEDES\-BENZ C 300
- 2018 MERCEDES\-BENZ C 300
- 2019 MERCEDES\-BENZ C 300
- 2018 MERCEDES\-BENZ CLA 250
- 2019 MERCEDES\-BENZ CLA 250
- 2020 MERCEDES\-BENZ CLA 250
- 2017 MERCEDES\-BENZ CLA250
- 2020 MERCEDES\-BENZ CLS 450
- 2018 MERCEDES\-BENZ E 300
- 2019 MERCEDES\-BENZ E 300
- 2018 MERCEDES\-BENZ E 400
- 2017 MERCEDES\-BENZ E300
- 2017 MERCEDES\-BENZ GLA 250
- 2018 MERCEDES\-BENZ GLA 250
- 2019 MERCEDES\-BENZ GLA 250
- 2020 MERCEDES\-BENZ GLA 250
- 2021 MERCEDES\-BENZ GLA 250
- 2018 MERCEDES\-BENZ GLC 300
- 2019 MERCEDES\-BENZ GLC 300
- 2020 MERCEDES\-BENZ GLC 300
- 2021 MERCEDES\-BENZ GLC 300
- 2019 MERCEDES\-BENZ GLC 350
- 2017 MERCEDES\-BENZ GLC300
- 2018 MERCEDES\-BENZ GLE 350
- 2019 MERCEDES\-BENZ GLE 400
- 2020 MERCEDES\-BENZ GLE 450
- 2017 MERCEDES\-BENZ GLE350
- 2017 MERCEDES\-BENZ GLS450
- 2018 MERCEDES\-BENZ S 450
- 2017 MERCEDES\-BENZ S550
- 2018 MERCEDES\-BENZ S560
- 2019 MERCEDES\-BENZ S560

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/21V072000](/v1/recalls/nhtsa/21V072000)

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