# NHTSA recall 21V055000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 21V055000
- Manufacturer's number: VSXHERMPOS
- Manufacturer: Daimler Vans USA, LLC
- Reported: 2021\-02\-05
- Owners notified: 2021\-05\-05
- Component: ELECTRICAL SYSTEM:SOFTWARE
- Units potentially affected: 84345

## What is wrong

Daimler Vans USA, LLC \(DVUSA\) is recalling certain 2016\-2020 Mercedes\-Benz Metris and 2019\-2020 Mercedes\-Benz Sprinter vehicles.  The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system \(eCall\) in the event of a crash.


## What can happen

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.


## The remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge.  The recall began on May 5, 2021.  Owners may contact DVUSA customer service at 1\-877\-762\-8267.  DVUSA's number for this recall is VSXHERMPOS.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2025 quarter 2 to 2026 quarter 1
- Filed with NHTSA: 2026\-04\-13
- Vehicles in the campaign: 84345
- Reported remedied: 82063 \(97%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2016 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2016/recalls.md)
- [2017 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2017/recalls.md)
- [2018 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2018/recalls.md)
- [2019 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2019/recalls.md)
- [2020 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2020/recalls.md)
- [2019 MERCEDES\-BENZ SPRINTER 1500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model.
- [2020 MERCEDES\-BENZ SPRINTER 1500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model.
- [2019 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model.
- [2020 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model.
- [2019 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model.
- [2020 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model.
- [2019 MERCEDES\-BENZ SPRINTER 4500](/makes/mercedes-benz/sprinter/2019/recalls.md). Listed as a series or trim of this model.
- [2020 MERCEDES\-BENZ SPRINTER 4500](/makes/mercedes-benz/sprinter/2020/recalls.md). Listed as a series or trim of this model.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [News Channel Upd](/bulletins/10236406.md), 2023-05-22, Service bulletin
- [22V2790614\-2](/bulletins/10235072.md), 2023-04-24, Service bulletin
- [22V2790614](/bulletins/10235071.md), 2023-04-24, Service bulletin
- [22V2790613\-1](/bulletins/10235070.md), 2023-04-24, Service bulletin
- [22V2790613](/bulletins/10235069.md), 2023-04-24, Service bulletin
- [22V2790612\-1](/bulletins/10235068.md), 2023-04-24, Service bulletin
- [22V2790612](/bulletins/10235067.md), 2023-04-24, Service bulletin
- [VRC2021120009](/bulletins/10212905.md), 2022-05-31, Service bulletin
- [Recall Campaign](/bulletins/10212903.md), 2022-05-31, Service bulletin
- [2021120009](/bulletins/10212898.md), 2022-05-31, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/21V055000](/v1/recalls/nhtsa/21V055000)

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