# NHTSA recall 20V716000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 20V716000
- Manufacturer's number: 91BB / 91BC
- Manufacturer: Volkswagen Group of America, Inc.
- Reported: 2020\-11\-18
- Owners notified: 2020\-12\-11
- Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Units potentially affected: 32048

## What is wrong

Volkswagen Group of America, Inc. \(Volkswagen\) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles.  The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."


## What can happen

A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.


## The remedy

Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge.  The recall began December 11, 2020.  Owners may contact Volkswagen customer service at 1\-800\-893\-5298.  Volkswagen's number for this recall is 91BB/91BC.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 4 to 2025 quarter 3
- Filed with NHTSA: 2025\-10\-29
- Vehicles in the campaign: 32048
- Reported remedied: 31980 \(99%\)
- Reported unreachable: 1
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2021 VOLKSWAGEN ARTEON](/makes/volkswagen/arteon/2021/recalls.md)
- [2021 VOLKSWAGEN ATLAS](/makes/volkswagen/atlas/2021/recalls.md)
- [2021 VOLKSWAGEN ATLAS CROSS SPORT](/makes/volkswagen/atlas-cross-sport/2021/recalls.md)
- [2021 VOLKSWAGEN GOLF](/makes/volkswagen/golf/2021/recalls.md)
- [2021 VOLKSWAGEN JETTA](/makes/volkswagen/jetta/2021/recalls.md)
- [2021 VOLKSWAGEN TIGUAN](/makes/volkswagen/tiguan/2021/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [V9422022066761\_3](/bulletins/11008866.md), 2024-10-09, Service bulletin
- [DC\_OTA\_VW](/bulletins/10226797.md), 2022-12-06, Service bulletin
- [V0019042054866\_5](/bulletins/10224842.md), 2022-11-04, Service bulletin
- [V4521012062957\_3](/bulletins/10216555.md), 2022-08-04, Service bulletin
- [TT 97 14 02](/bulletins/10186583.md), 2021-02-04, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/20V716000](/v1/recalls/nhtsa/20V716000)

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