# NHTSA recall 20V712000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

**NHTSA advises: do not drive until the repair is done.**

- Published by: NHTSA \(United States\)
- Campaign number: 20V712000
- Manufacturer's number: 40Q6
- Manufacturer: Volkswagen Group of America, Inc.
- Reported: 2020\-11\-17
- Owners notified: 2020\-11\-19
- Component: STEERING
- Units potentially affected: 776
- Part numbers: 3QF.407.255.E\-256.E

## What is wrong

Volkswagen Group of America, Inc. \(Volkswagen\) is recalling certain 2021 Atlas and 2020\-2021 Atlas Cross Sport vehicles.  One or both steering knuckles may have been damaged during production.


## What can happen

A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.


## The remedy

Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge.  The recall began November 19, 2020.  Owners may contact Volkswagen customer service at 1\-800\-893\-5298.  Volkswagen's number for this recall is 40Q6.  Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 4 to 2025 quarter 3
- Filed with NHTSA: 2025\-10\-29
- Vehicles in the campaign: 776
- Reported remedied: 775 \(99%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2021 VOLKSWAGEN ATLAS](/makes/volkswagen/atlas/2021/recalls.md)
- [2020 VOLKSWAGEN ATLAS CROSS SPORT](/makes/volkswagen/atlas-cross-sport/2020/recalls.md)
- [2021 VOLKSWAGEN ATLAS CROSS SPORT](/makes/volkswagen/atlas-cross-sport/2021/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [V4826012080200\_1](/bulletins/11028492.md), 2026-02-06, Service bulletin
- [V4418012043620\_7](/bulletins/11018934.md), 2025-06-03, Service bulletin
- [V4820012061309\_3](/bulletins/10200724.md), 2021-09-02, Service bulletin
- [V4820012061309\_2](/bulletins/10186977.md), 2021-03-04, Service bulletin
- [V4820012061309\_1](/bulletins/10183508.md), 2020-12-04, Service bulletin
- [TT 00 16 02\-4](/bulletins/10181413.md), 2020-11-05, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/20V712000](/v1/recalls/nhtsa/20V712000)

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