NHTSA recall 20V712000
NHTSA advises: do not drive until the repair is done.
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 20V712000 |
| Manufacturer's number | 40Q6 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Reported | 2020-11-17 |
| Owners notified | 2020-11-19 |
| Component | STEERING |
| Units potentially affected | 776 |
| Part numbers | 3QF.407.255.E-256.E |
| Report | Annual report 3, for 2024 quarter 4 to 2025 quarter 3 |
|---|---|
| Filed with NHTSA | 2025-10-29 |
| Vehicles in the campaign | 776 |
| Reported remedied | 775 (99%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.
What can happen
A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.
The remedy
Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q6. Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2021 VOLKSWAGEN ATLAS | |
|---|---|
| 2020 VOLKSWAGEN ATLAS CROSS SPORT | |
| 2021 VOLKSWAGEN ATLAS CROSS SPORT |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| V4826012080200_1 | 2026-02-06. Service bulletin. Assessment of Damage to steering wheel leather |
|---|---|
| V4418012043620_7 | 2025-06-03. Service bulletin. Using Alignment Sheet Submission Form |
| V4820012061309_3 | 2021-09-02. Service bulletin. Creak noise when turning, update to VIN range and Warranty time units per SAGA updates. |
| V4820012061309_2 | 2021-03-04. Service bulletin. Noise resulting from tension between the servo motor unit and the steering gear housing. Update to parts table. |
| V4820012061309_1 | 2020-12-04. Service bulletin. Creaking Noise when turning. |
| TT 00 16 02-4 | 2020-11-05. Service bulletin. Mandatory fastener. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.