NHTSA recall 20V511000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 20V511000 |
| Manufacturer's number | W57 |
| Manufacturer | Chrysler (FCA US LLC) |
| Reported | 2020-08-27 |
| Owners notified | 2020-09-10 |
| Component | ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; ELECTRICAL SYSTEM:SOFTWARE |
| Units potentially affected | 32318 |
| Part numbers | See attached document referenced above for Cummins engine calibration part numbers. |
| Report | Annual report 3, for 2024 quarter 3 to 2025 quarter 2 |
|---|---|
| Filed with NHTSA | 2025-07-21 |
| Vehicles in the campaign | 32318 |
| Reported remedied | 29944 (92%) |
| Reported unreachable | 75 |
| Reported removed | 138 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
What can happen
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
The remedy
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2019 RAM 3500 | |
|---|---|
| 2020 RAM 3500 | |
| 2019 RAM 4500 | |
| 2020 RAM 4500 | |
| 2019 RAM 5500 | |
| 2020 RAM 5500 |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| 0802924 | 2024-03-18. Service bulletin. Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024. |
|---|---|
| BulletinA | 2023-07-31. Service bulletin. Customer Satisfaction Notification ZD7 - Radio Software Update |
| 1806823 | 2023-07-31. Service bulletin. Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1404 - EGR Position Sensor Rationality Closed. ? P2457 - Exhaust Gas Recirculation Cooling System Performance. NOTE: P1404 - EGR Position Sensor Rationality Closed DTC can be erroneously set when P2457 -Exhaust Gas Recirculation Cooling System Performance DTC is set. In addition, the customer may notice one or more of the following conditions: ? **Power Take Off (PTO) disable to high engine oil temperature (DD DP with DF3 Only).** ? In PTO mode, transmission gear engagement is abrupt and idle speed is high when transitioning From Park To Drive/Reverse Gear. This bulletin involves reprogramming the PCM with the latest available software. |
| S2109000009 | 2023-01-17. Service bulletin. 2019-Current 6.7L Engine Oil Supply Information |
| S2109000006 | 2023-01-17. Service bulletin. Oil Leak From The Oil Pan Gasket. |
| 08-229-22 | 2023-01-17. Service bulletin. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device |
| S2109000006 | 2022-09-26. Service bulletin. Oil Leak From The Oil Pan Gasket. |
| 08-138-21 | 2022-08-22. Service bulletin. UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel changes by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. ?Device Not Supported? message. Remote app inoperative. Travel-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty (HD) Truck USB HUB improvements. HD Truck heated steering wheel improvements. |
| S1809000007 | 2022-05-31. Service bulletin. Customer Complaint May Include Engine Oil Leak Or Consumption |
| S1924000019 Rev. | 2021-05-24. Service bulletin. Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.