NHTSA recall 20V505000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 20V505000 |
| Manufacturer's number | 72L1, 72K8, 72K9 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Reported | 2020-08-26 |
| Owners notified | 2020-09-11 |
| Component | SEATS |
| Units potentially affected | 5376 |
| Report | Annual report 3, for 2024 quarter 3 to 2025 quarter 2 |
|---|---|
| Filed with NHTSA | 2025-07-31 |
| Vehicles in the campaign | 5376 |
| Reported remedied | 5277 (98%) |
| Reported unreachable | 1 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
What can happen
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
The remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2020 AUDI Q5 | |
|---|---|
| 2020 AUDI SQ5 | |
| 2021 VOLKSWAGEN ATLAS | |
| 2020 VOLKSWAGEN ATLAS CROSS SPORT | |
| 2020 VOLKSWAGEN JETTA | |
| 2020 VOLKSWAGEN TIGUAN |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| VWP-25-07 | 2025-06-03. Warranty extension. For applicable 2018-2024 Volkswagen Atlas Settlement Class Vehicles, the New Vehicle Limited Warranty has been extended to cover the repair or replacement of the Second Row Seat Latching Mechanism by an authorized Volkswagen dealer for 10 years or 100,000 miles, whichever occurs first, from the vehicles original in-service date. |
|---|---|
| VWP-25-07 FAQ | 2025-06-03. Warranty extension. Supporting FAQ for the VWP-25-07 Atlas Second Row Seat Latching Mechanism |
| TSB_2071893_2 | 2025-05-03. Service bulletin. This TSB provides damage assessment guidelines for textile seat covers. |
| V7224012076150_1 | 2025-01-07. Service bulletin. Software update for seat adjustment motor |
| A7223462069350_1 | 2023-06-06. Service bulletin. This bulletin provides information for when the starter battery is discharged, and the vehicle cannot be started due to the front adjustment seat switch becoming jammed. |
| VIN4APIN20230117 | 2023-02-07. Service bulletin. Customer states MIL-on, fault P0456 and/or P0442 stored in ECM memory Customer states MIL-on, fault P0456 and/or P0442 stored in ECM memory Customer states noise from the front end Customer states MIL-on/Airbag light, fault U019900 and/or B101715 stored in ECM/Airbag memory Customer states KESSY door lock/unlock inoperative Customer states cannot set seat memory. Customer states cannot set seat memory. Customer states AC inoperative |
| VIN4APIN20230103 | 2023-02-07. Service bulletin. Customer states MIL-on, fault P0456 and/or P0442 stored in ECM memory Customer states noise from the front end Customer states MIL-on/Airbag light, fault U019900 and/or B101715 stored in ECM/Airbag memory Customer states KESSY door lock/unlock inoperative Customer states cannot set seat memory. Customer states cannot set seat memory. Customer states AC inoperative |
| TT 72 23 01 | 2023-02-07. Service bulletin. Driver Seat, Memory Set procedure. |
| VIN4APIN20221031 | 2022-11-04. Service bulletin. Customer states rattle noise from the underbody heat shields Customer states MIL-on, fault P0456 and/or P0442 stored in ECM memory Customer states blind spot monitoring error in MFI Customer states MIL-on/Airbag light, fault U019900 and/or B101715 stored in ECM/Airbag memory Customer states airbag light on Customer states KESSY door lock/unlock inoperative "Customer states there is a visual imperfection in the windshield" Customer states Front Window - Wind Noise Customer states cannot set seat memory. Customer states cannot set seat memory. Customer states AC inoperative |
| VIN4APIN20221025 | 2022-11-04. Service bulletin. Customer states rattle noise from the underbody heat shields Customer states MIL-on, fault P0442 and/or P0456 stored in ECM memory Customer states rattle noise under vehicle Customer states MIL-on, fault P0463 stored in ECM memory Customer states blind spot monitoring error in MFI Customer states MIL-on/Airbag light, fault U019900 and/or B101715 stored in ECM/Airbag memory Customer states airbag light on Customer states KESSY door lock/unlock inoperative "Customer states there is a visual imperfection in the windshield" Customer states Front Window - Wind Noise Customer states cannot set seat memory. Customer states cannot set seat memory. Customer states AC inoperative |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.