# NHTSA recall 20V366000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 20V366000
- Manufacturer's number: 20C12
- Manufacturer: Ford Motor Company
- Reported: 2020\-06\-23
- Owners notified: 2020\-07\-08
- Component: SEATS:MID/REAR ASSEMBLY
- Units potentially affected: 2620
- Part numbers: LL1B\-78613A11\-AA, JL1B\-78613A11\-AP, JL7B\-78613A11\-BR, LL1B\-78613A11\-BA

## What is wrong

Ford Motor Company \(Ford\) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles.  The attachment bracket for the driver's side second\-row seat headrest may not have been sufficiently welded to the seat frame.  As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."


## What can happen

An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.


## The remedy

Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge.  This recall began July 8, 2020.  Owners may contact Ford customer service at 1\-866\-436\-7332.  Ford's number for this recall is 20C12.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 3 to 2025 quarter 2
- Filed with NHTSA: 2025\-07\-29
- Vehicles in the campaign: 2620
- Reported remedied: 2475 \(94%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2020 FORD EXPEDITION](/makes/ford/expedition/2020/recalls.md)
- [2020 LINCOLN NAVIGATOR](/makes/lincoln/navigator/2020/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSM 55226](/bulletins/11038439.md), 2026-10-12, Service bulletin
- [SSM 55100](/bulletins/11036530.md), 2026-09-01, Service bulletin
- [SSM 55037](/bulletins/11035233.md), 2026-07-27, Service bulletin
- [TSB 23\-2396](/bulletins/10248357.md), 2024-01-05, Service bulletin
- [TSB 23\-2036](/bulletins/10232488.md), 2023-03-04, Service bulletin
- [SSM 51311](/bulletins/10230924.md), 2023-02-02, Service bulletin
- [TSB 22\-2104](/bulletins/10209209.md), 2022-03-22, Service bulletin
- [TSB 22\-2101](/bulletins/10209208.md), 2022-03-22, Service bulletin
- [SSM 50502](/bulletins/10208146.md), 2022-02-23, Service bulletin
- [TSB 21\-2236](/bulletins/10199536.md), 2021-08-02, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/20V366000](/v1/recalls/nhtsa/20V366000)

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