# NHTSA recall 20V343000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 20V343000
- Manufacturer's number: W47
- Manufacturer: Chrysler \(FCA US LLC\)
- Reported: 2020\-06\-11
- Owners notified: 2020\-07\-14
- Component: POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT; POWER TRAIN:AUTOMATIC TRANSMISSION
- Units potentially affected: 67248
- Part numbers: 68090605AJ, 68090605AK, 68090605AL, 68282447AA, 68282447AB, 68282447AC, 68307403AA, 68307403AB

## What is wrong

Chrysler \(FCA US LLC\) is recalling certain 2014\-2017 Jeep Cherokee vehicles equipped with a two\-speed Power Transfer Unit \(PTU\).  Relative movement in the Power Transfer Unit \(PTU\) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU.  If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.


## What can happen

A loss of drive can cause a vehicle crash without prior warning.  A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.


## The remedy

FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs.  This recall began July 14, 2020.  Owners may contact FCA USA LLC customer service at 1\-800\-853\-1403.  FCA's number for this recall is W47.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 3 to 2025 quarter 2
- Filed with NHTSA: 2025\-07\-21
- Vehicles in the campaign: 67248
- Reported remedied: 57323 \(85%\)
- Reported unreachable: 584
- Reported removed: 1287

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2014 JEEP CHEROKEE](/makes/jeep/cherokee/2014/recalls.md)
- [2015 JEEP CHEROKEE](/makes/jeep/cherokee/2015/recalls.md)
- [2016 JEEP CHEROKEE](/makes/jeep/cherokee/2016/recalls.md)
- [2017 JEEP CHEROKEE](/makes/jeep/cherokee/2017/recalls.md)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [S2325000007](/bulletins/10248564.md), 2024-01-08, Service bulletin
- [S2325000007](/bulletins/10244403.md), 2023-10-30, Service bulletin
- [1806014\-1](/bulletins/10232018.md), 2023-02-21, Service bulletin
- [2103414](/bulletins/10232012.md), 2023-02-21, Service bulletin
- [2101814](/bulletins/10229842.md), 2023-01-17, Service bulletin
- [V51](/bulletins/10228020.md), 2022-12-19, Service bulletin
- [9003783](/bulletins/10224897.md), 2022-10-31, Service bulletin
- [2101616](/bulletins/10224669.md), 2022-10-24, Service bulletin
- [9003760](/bulletins/10223724.md), 2022-10-17, Service bulletin
- [9003714](/bulletins/10223715.md), 2022-10-17, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/20V343000](/v1/recalls/nhtsa/20V343000)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2020V343000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F20V343000&vehicle=NHTSA%20recall%2020V343000)