# NHTSA recall 20V191000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 20V191000 - Manufacturer's number: W30\-W37 - Manufacturer: Chrysler \(FCA US LLC\) - Reported: 2020\-09\-10 - Owners notified: 2020\-04\-27 - Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA - Units potentially affected: 319610 - Part numbers: See attached document referenced above. ## What is wrong Chrysler \(FCA US LLC\) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019\-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard \(FMVSS\) number 111, "Rearview Mirrors." ## What can happen The lingering rearview image can distract the driver, increasing the risk of a crash. ## The remedy Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over\-The\-Air \(OTA\) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1\-800\-853\-1403. Chrysler's number for this recall is W30\-W37. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov. ## Remedy progress the manufacturer reported - Report: Annual report 3, for 2024 quarter 2 to 2025 quarter 1 - Filed with NHTSA: 2025\-04\-26 - Vehicles in the campaign: 319610 - Reported remedied: 316499 \(99%\) - Reported unreachable: 105 - Reported removed: 356 These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2019 CHRYSLER PACIFICA](/makes/chrysler/pacifica/2019/recalls.md) - [2020 CHRYSLER PACIFICA](/makes/chrysler/pacifica/2020/recalls.md) - [2019 DODGE CHALLENGER](/makes/dodge/challenger/2019/recalls.md) - [2019 DODGE DURANGO](/makes/dodge/durango/2019/recalls.md) - [2020 DODGE DURANGO](/makes/dodge/durango/2020/recalls.md) - [2020 JEEP CHEROKEE](/makes/jeep/cherokee/2020/recalls.md) - [2020 JEEP GLADIATOR](/makes/jeep/gladiator/2020/recalls.md) - [2019 JEEP GRAND CHEROKEE](/makes/jeep/grand-cherokee/2019/recalls.md) - [2020 JEEP GRAND CHEROKEE](/makes/jeep/grand-cherokee/2020/recalls.md) - [2019 JEEP RENEGADE](/makes/jeep/renegade/2019/recalls.md) - [2020 JEEP RENEGADE](/makes/jeep/renegade/2020/recalls.md) - [2019 JEEP WRANGLER](/makes/jeep/wrangler/2019/recalls.md) - [2020 JEEP WRANGLER](/makes/jeep/wrangler/2020/recalls.md) - [2019 RAM 1500](/makes/ram/1500/2019/recalls.md) - [2020 RAM 1500](/makes/ram/1500/2020/recalls.md) - [2019 RAM 2500](/makes/ram/2500/2019/recalls.md) - [2020 RAM 2500](/makes/ram/2500/2020/recalls.md) - [2019 RAM 3500](/makes/ram/3500/2019/recalls.md) - [2020 RAM 3500](/makes/ram/3500/2020/recalls.md) ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [96C Combo](/bulletins/11023334.md), 2025-09-24, Service campaign - [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin - [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin - [1800824](/bulletins/10251873.md), 2024-03-18, Service bulletin - [1800724](/bulletins/10251872.md), 2024-03-18, Service bulletin - [0300224](/bulletins/10251863.md), 2024-03-18, Service bulletin - [0900124](/bulletins/10251862.md), 2024-03-18, Service bulletin - [S2319000007](/bulletins/10248550.md), 2024-01-08, Service bulletin - [9004452](/bulletins/10248516.md), 2024-01-08, Service bulletin - [0804523](/bulletins/10248014.md), 2024-01-02, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/20V191000](/v1/recalls/nhtsa/20V191000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2020V191000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F20V191000&vehicle=NHTSA%20recall%2020V191000)