# NHTSA recall 19V792000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 19V792000
- Manufacturer's number: FL\-836
- Manufacturer: Daimler Trucks North America LLC
- Reported: 2019\-11\-04
- Owners notified: 2020\-09\-21
- Component: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
- Units potentially affected: 2725

## What is wrong

Daimler Trucks North America LLC \(DTNA\) is recalling certain 2016\-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows.  Due to improper adhesive, the vent window may detach from the vehicle.


## What can happen

If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.


## The remedy

DTNA will notify owners, and dealers will replace the vent windows, free of charge.  DTNA issued owners an interim notification on December 27, 2019.  Owners may contact DTNA customer service at 1\-800\-547\-0712.  DTNA's number for this recall is FL\-836.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 3 to 2025 quarter 2
- Filed with NHTSA: 2025\-07\-24
- Vehicles in the campaign: 2725
- Reported remedied: 2068 \(75%\)
- Reported unreachable: 0
- Reported removed: 3

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2016 WESTERN STAR 4900](/makes/western-star/4900/2016/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2017 WESTERN STAR 4900](/makes/western-star/4900/2017/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2018 WESTERN STAR 4900](/makes/western-star/4900/2018/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2019 WESTERN STAR 4900](/makes/western-star/4900/2019/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2020 WESTERN STAR 4900](/makes/western-star/4900/2020/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2016 WESTERN STAR 5700](/makes/western-star/5700/2016/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2017 WESTERN STAR 5700](/makes/western-star/5700/2017/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2018 WESTERN STAR 5700](/makes/western-star/5700/2018/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2019 WESTERN STAR 5700](/makes/western-star/5700/2019/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.
- [2020 WESTERN STAR 5700](/makes/western-star/5700/2020/recalls.md). Built 2015\-01\-15 to 2019\-10\-29.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SBW83\-030](/bulletins/10214907.md), 2022-07-02, Service bulletin
- [SBW83\-030](/bulletins/10213225.md), 2022-06-04, Service bulletin
- [CALWS83\-001REV](/bulletins/10205885.md), 2022-01-04, Service bulletin
- [ICI21\-030](/bulletins/10202728.md), 2021-11-03, Service bulletin
- [CALWS83\-001](/bulletins/10201680.md), 2021-09-29, Service bulletin
- [WSTCAE172\-2020](/bulletins/10193763.md), 2021-05-18, Service bulletin
- [WSTCAE170\-2019](/bulletins/10193761.md), 2021-05-18, Service bulletin
- [WSTCAE143\-2016](/bulletins/10193683.md), 2021-05-18, Service bulletin
- [TechTalk7774](/bulletins/10182009.md), 2020-11-03, Service bulletin
- [TechTalk7766](/bulletins/10182007.md), 2020-11-03, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/19V792000](/v1/recalls/nhtsa/19V792000)

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