# NHTSA recall 19V787000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 19V787000 - Manufacturer's number: 2019120008 - Manufacturer: Mercedes\-Benz USA, LLC. - Reported: 2019\-11\-01 - Owners notified: 2019\-12\-23 - Component: COMMUNICATION - Units potentially affected: 24226 ## What is wrong Mercedes\-Benz USA, LLC. \(MBUSA\) is recalling certain 2013\-2017 vehicles due to a software fault that may cause the date and time for the emergency call system \(eCall\) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC\-19V787\-4620.pdf ## What can happen An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. ## The remedy MBUSA has initiated an Over the Air \(OTA\) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1\-800\-367\-6372. MBUSA's number for this recall is 2019120008. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov. ## Remedy progress the manufacturer reported - Report: Quarterly report 6, for 2021 quarter 1 - Filed with NHTSA: 2021\-04\-20 - Vehicles in the campaign: 24226 - Reported remedied: 18993 \(78%\) - Reported unreachable: 0 - Reported removed: 0 These are the manufacturer's totals for the whole campaign at the end of 2021 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2014 MERCEDES BENZ B\-CLASS ELECTRIC](/makes/mercedes-benz/b-class/2014/recalls.md). Built 2012\-01\-20 to 2016\-10\-06. Listed as a series or trim of this model. - [2015 MERCEDES BENZ B\-CLASS ELECTRIC](/makes/mercedes-benz/b-class/2015/recalls.md). Built 2012\-01\-20 to 2016\-10\-06. Listed as a series or trim of this model. - 2013 MERCEDES\-BENZ AMG C63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ AMG C63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG C63. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG C63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG C63S. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG C63S. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ AMG C63S. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ AMG CLA45. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG CLA45. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG CLA45. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ AMG E63S. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ AMG E63S. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG E63S. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG G65. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG GLA45. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG GLA45. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG GLE63. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ AMG GLS63. Built 2012\-01\-20 to 2016\-10\-06. - [2017 MERCEDES\-BENZ AMG GT](/makes/mercedes-benz/amg-gt/2017/recalls.md). Built 2012\-01\-20 to 2016\-10\-06. - [2016 MERCEDES\-BENZ AMG GT S](/makes/mercedes-benz/amg-gt/2016/recalls.md). Built 2012\-01\-20 to 2016\-10\-06. Listed as a series or trim of this model. - [2017 MERCEDES\-BENZ AMG GT S](/makes/mercedes-benz/amg-gt/2017/recalls.md). Built 2012\-01\-20 to 2016\-10\-06. Listed as a series or trim of this model. - 2013 MERCEDES\-BENZ AMG ML63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ AMG ML63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG ML63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG S65. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG S65. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ AMG SL63. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ AMG SLK55. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ AMG SLK55. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ B 250E - 2015 MERCEDES\-BENZ B 250E - 2016 MERCEDES\-BENZ B 250E. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ C 300. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ C250. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ C250. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ C250. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ C300. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ C300. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ C300. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ C300. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ C350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ C350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ C350. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ C350E. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ C400. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ C450. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ CLA250. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ CLA250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ CLA250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ CLS 400. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ CLS 550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ CLS 63S. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ CLS400. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ CLS550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ CLS550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ CLS550. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ CLS63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ CLS63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ CLS63S. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ CLS63S. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ E250. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ E250. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ E350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ E350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E350. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ E350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E400. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ E400. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ E400 HYBRID. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ E400 HYBRID. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E400 HYBRID. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ E550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ E550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ E550. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ E63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ E63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ E63. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ E63. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ G550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ G550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ G550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ G550. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ G63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ G63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ G63. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ G63. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GL350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GL350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GL350. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GL350. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GL450. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GL450. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GL450. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GL450. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GL550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GL550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GL550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GL550. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GL63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GL63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GL63. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GL63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GLA 250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLA 250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLC300. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE300D. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE350. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE400. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE450. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE550E. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ GLE63S. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GLK250. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GLK250. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GLK250. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ GLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ GLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ GLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ GLS450. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ GLS550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ ML250. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ ML350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ ML350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ ML350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ ML400. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ ML550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ ML550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ S550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ S550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ S550. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ S550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ S550 4MATIC. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ S550 4MATIC. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ S550E. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ S600. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ S600. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ S63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ S63. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ S63. Built 2012\-01\-20 to 2016\-10\-06. - 2017 MERCEDES\-BENZ S63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SL400. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ SL400. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ SL550. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SL550. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SL550. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ SL550. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ SL63. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SL63. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SL63. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ SL65. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SL65. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SL65. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SLK250. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SLK250. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ SLK300. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENZ SLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2015 MERCEDES\-BENZ SLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ SLK350. Built 2012\-01\-20 to 2016\-10\-06. - 2014 MERCEDES\-BENZ SLK55. Built 2012\-01\-20 to 2016\-10\-06. - 2016 MERCEDES\-BENZ SLK55 AMG. Built 2012\-01\-20 to 2016\-10\-06. - 2013 MERCEDES\-BENz SLK250. Built 2012\-01\-20 to 2016\-10\-06. ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/19V787000](/v1/recalls/nhtsa/19V787000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2019V787000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F19V787000&vehicle=NHTSA%20recall%2019V787000)