NHTSA recall 19V787000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 19V787000 |
| Manufacturer's number | 2019120008 |
| Manufacturer | Mercedes-Benz USA, LLC. |
| Reported | 2019-11-01 |
| Owners notified | 2019-12-23 |
| Component | COMMUNICATION |
| Units potentially affected | 24226 |
| Report | Quarterly report 6, for 2021 quarter 1 |
|---|---|
| Filed with NHTSA | 2021-04-20 |
| Vehicles in the campaign | 24226 |
| Reported remedied | 18993 (78%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2021 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What can happen
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2014 MERCEDES BENZ B-CLASS ELECTRIC | Built 2012-01-20 to 2016-10-06. Listed as a series or trim of this model. |
|---|---|
| 2015 MERCEDES BENZ B-CLASS ELECTRIC | Built 2012-01-20 to 2016-10-06. Listed as a series or trim of this model. |
| 2013 MERCEDES-BENZ AMG C63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ AMG C63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG C63 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG C63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG C63S | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG C63S | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ AMG C63S | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ AMG CLA45 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG CLA45 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG CLA45 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ AMG E63S | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ AMG E63S | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG E63S | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG G65 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG GLA45 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG GLA45 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG GLE63 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ AMG GLS63 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ AMG GT | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG GT S | Built 2012-01-20 to 2016-10-06. Listed as a series or trim of this model. |
| 2017 MERCEDES-BENZ AMG GT S | Built 2012-01-20 to 2016-10-06. Listed as a series or trim of this model. |
| 2013 MERCEDES-BENZ AMG ML63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ AMG ML63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG ML63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG S65 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG S65 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ AMG SL63 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ AMG SLK55 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ AMG SLK55 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ B 250E | |
| 2015 MERCEDES-BENZ B 250E | |
| 2016 MERCEDES-BENZ B 250E | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ C 300 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ C250 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ C250 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ C250 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ C300 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ C300 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ C300 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ C300 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ C350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ C350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ C350 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ C350E | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ C400 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ C450 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ CLA250 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ CLA250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ CLA250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ CLS 400 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ CLS 550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ CLS 63S | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ CLS400 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ CLS550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ CLS550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ CLS550 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ CLS63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ CLS63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ CLS63S | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ CLS63S | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ E250 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ E250 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ E350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ E350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E350 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ E350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E400 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ E400 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ E400 HYBRID | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ E400 HYBRID | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E400 HYBRID | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ E550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ E550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ E550 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ E63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ E63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ E63 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ E63 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ G550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ G550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ G550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ G550 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ G63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ G63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ G63 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ G63 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GL350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GL350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GL350 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GL350 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GL450 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GL450 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GL450 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GL450 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GL550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GL550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GL550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GL550 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GL63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GL63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GL63 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GL63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GLA 250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLA 250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLC300 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE300D | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE350 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE400 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE450 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE550E | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ GLE63S | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GLK250 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GLK250 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GLK250 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ GLK350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ GLK350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ GLK350 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ GLS450 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ GLS550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ ML250 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ ML350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ ML350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ ML350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ ML400 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ ML550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ ML550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ S550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ S550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ S550 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ S550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ S550 4MATIC | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ S550 4MATIC | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ S550E | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ S600 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ S600 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ S63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ S63 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ S63 | Built 2012-01-20 to 2016-10-06. |
| 2017 MERCEDES-BENZ S63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SL400 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ SL400 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ SL550 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SL550 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SL550 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ SL550 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ SL63 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SL63 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SL63 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ SL65 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SL65 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SL65 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SLK250 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SLK250 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ SLK300 | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENZ SLK350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SLK350 | Built 2012-01-20 to 2016-10-06. |
| 2015 MERCEDES-BENZ SLK350 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ SLK350 | Built 2012-01-20 to 2016-10-06. |
| 2014 MERCEDES-BENZ SLK55 | Built 2012-01-20 to 2016-10-06. |
| 2016 MERCEDES-BENZ SLK55 AMG | Built 2012-01-20 to 2016-10-06. |
| 2013 MERCEDES-BENz SLK250 | Built 2012-01-20 to 2016-10-06. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.