# NHTSA recall 19V769000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 19V769000
- Manufacturer's number: FL\-835
- Manufacturer: Daimler Trucks North America LLC
- Reported: 2019\-10\-25
- Owners notified: 2019\-11\-27
- Component: STEERING
- Units potentially affected: 1331

## What is wrong

Daimler Trucks North America LLC \(DTNA\) is recalling certain 2020 Western Star 4700 vehicles.  The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.


## What can happen

This loss of connection would result in a loss of steering control, increasing the risk of a crash.


## The remedy

DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge.  The recall began November 27, 2019.  Owners may contact DTNA customer service at 1\-800\-547\-0712.  DTNA's number for this recall is FL\-835.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 8, for 2021 quarter 3
- Filed with NHTSA: 2021\-10\-22
- Vehicles in the campaign: 1331
- Reported remedied: 1124 \(84%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2021 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2020 WESTERN STAR 4700](/makes/western-star/4700/2020/recalls.md). Built 2019\-01\-04 to 2019\-10\-04.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [PB33\-005\-WST](/bulletins/11020274.md), 2025-07-08, Service bulletin
- [SS778\-WST](/bulletins/11013219.md), 2025-01-29, Other
- [TechTalk7155](/bulletins/10186610.md), 2021-02-03, Service bulletin
- [CALShackle](/bulletins/10185927.md), 2021-01-28, Service bulletin
- [WP20\-018R](/bulletins/10184029.md), 2020-12-12, Service bulletin
- [WP20\-018](/bulletins/10183988.md), 2020-12-12, Service bulletin
- [TechTalk4725](/bulletins/10180350.md), 2020-09-30, Service bulletin
- [SBW54\-074REV](/bulletins/10172742.md), 2020-03-25, Service bulletin
- [CAL WS 46\-001](/bulletins/10164535.md), 2019-09-07, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/19V769000](/v1/recalls/nhtsa/19V769000)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2019V769000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F19V769000&vehicle=NHTSA%20recall%2019V769000)