# NHTSA recall 19V666000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 19V666000
- Manufacturer's number: VS2KOPFSTU
- Manufacturer: Daimler Vans USA, LLC
- Reported: 2019\-09\-18
- Owners notified: 2020\-04\-20
- Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Units potentially affected: 29

## What is wrong

Daimler Vans USA, LLC \(DVUSA\) is recalling certain 2019 Metris vehicles.  The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.


## What can happen

The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.


## The remedy

DVUSA will notify owners, and Mercedes\-Benz dealers will replace the head restraints, free of charge.  DVUSA issued owners an interim notification on November 4, 2019.  The recall began April 20, 2020.  Owners may contact DVUSA customer service at 1\-877\-762\-8267. D VUSA's number for this recall is VS2KOPFSTU.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Annual report 3, for 2024 quarter 2 to 2025 quarter 1
- Filed with NHTSA: 2025\-04\-08
- Vehicles in the campaign: 29
- Reported remedied: 15 \(51%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2019 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2019/recalls.md). Built 2019\-01\-31 to 2019\-05\-01.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [V\-RC\-2020010011](/bulletins/10172503.md), 2020-03-16, Service bulletin
- [Head Restraint](/bulletins/10168262.md), 2019-11-25, Service bulletin
- [MB Initial NCU \-](/bulletins/10168258.md), 2019-11-25, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/19V666000](/v1/recalls/nhtsa/19V666000)

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