# NHTSA recall 18V800000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 18V800000 - Manufacturer's number: R39917 - Manufacturer: Volvo Car USA LLC - Reported: 2018\-11\-13 - Owners notified: 2018\-12\-26 - Component: ELECTRICAL SYSTEM:SOFTWARE - Units potentially affected: 17548 ## What is wrong Volvo Car USA LLC \(Volvo\) is recalling certain 2017\-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module \(VCM\) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency. ## What can happen If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury. ## The remedy Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1\-800\-458\-1552. Volvo's number for this recall is R39917. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov. ## Remedy progress the manufacturer reported - Report: Quarterly report 6, for 2020 quarter 1 - Filed with NHTSA: 2020\-04\-01 - Vehicles in the campaign: 17548 - Reported remedied: 17075 \(97%\) - Reported unreachable: 217 - Reported removed: 4 These are the manufacturer's totals for the whole campaign at the end of 2020 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2017 VOLVO S90](/makes/volvo/s90/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO S90](/makes/volvo/s90/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO S90](/makes/volvo/s90/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO V60](/makes/volvo/v60/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO V60](/makes/volvo/v60/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO V60](/makes/volvo/v60/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO V60CC](/makes/volvo/v60cc/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO V60CC](/makes/volvo/v60cc/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO V60CC](/makes/volvo/v60cc/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO V90](/makes/volvo/v90/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO V90](/makes/volvo/v90/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO V90](/makes/volvo/v90/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO V90CC](/makes/volvo/v90cc/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO V90CC](/makes/volvo/v90cc/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO V90CC](/makes/volvo/v90cc/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - 2017 VOLVO XC40. Built 2016\-03\-24 to 2018\-11\-01. - 2018 VOLVO XC40. Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO XC40](/makes/volvo/xc40/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO XC60](/makes/volvo/xc60/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO XC60](/makes/volvo/xc60/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO XC60](/makes/volvo/xc60/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2017 VOLVO XC90](/makes/volvo/xc90/2017/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2018 VOLVO XC90](/makes/volvo/xc90/2018/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. - [2019 VOLVO XC90](/makes/volvo/xc90/2019/recalls.md). Built 2016\-03\-24 to 2018\-11\-01. ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [TJ31543](/bulletins/10249344.md), 2024-01-29, Service bulletin - [TJ3667810](/bulletins/10241680.md), 2023-09-05, Service bulletin - [TJ3654810](/bulletins/10234821.md), 2023-04-24, Service bulletin - [TJ33931c](/bulletins/10234716.md), 2023-04-24, Service bulletin - [TJ33931b](/bulletins/10234715.md), 2023-04-24, Service bulletin - [TJ33931a](/bulletins/10234714.md), 2023-04-24, Service bulletin - [TJ33931](/bulletins/10234713.md), 2023-04-24, Service bulletin - [KC\-281](/bulletins/10206327.md), 2022-01-08, Service bulletin - [SPJ31410](/bulletins/10205647.md), 2021-12-27, Service bulletin - [KC\-99](/bulletins/10203167.md), 2021-11-05, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/18V800000](/v1/recalls/nhtsa/18V800000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2018V800000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F18V800000&vehicle=NHTSA%20recall%2018V800000)