# NHTSA recall 18V743000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 18V743000
- Manufacturer: Daimler Vans USA, LLC
- Reported: 2018\-10\-24
- Owners notified: 2019\-01\-31
- Component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- Units potentially affected: 76

## What is wrong

Daimler Vans USA, LLC \(DVUSA\) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes\-Benz Sprinter 2500 and 3500 vehicles.  The right side door latches may have been built with incorrect components.  As a result, when the doors are electronically unlocked, the right\-side doors may not be able to be opened from inside or outside of the vehicle.


## What can happen

In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.


## The remedy

DVUSA will notify owners, and dealers will inspect and replace the locks if necessary, free of charge.  The recall began January 31, 2019. Owners may contact DVUSA at 1\-877\-762\-8267.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 6, for 2020 quarter 2
- Filed with NHTSA: 2020\-07\-20
- Vehicles in the campaign: 76
- Reported remedied: 64 \(84%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2020 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2018 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2018/recalls.md). Built 2018\-07\-04 to 2018\-07\-19. Listed as a series or trim of this model.
- [2018 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2018/recalls.md). Built 2018\-07\-04 to 2018\-07\-19. Listed as a series or trim of this model.
- [2018 MERCEDES\-BENZ SPRINTER 2500](/makes/mercedes-benz/sprinter/2018/recalls.md). Built 2018\-07\-04 to 2018\-07\-19. Listed as a series or trim of this model.
- [2018 MERCEDES\-BENZ SPRINTER 3500](/makes/mercedes-benz/sprinter/2018/recalls.md). Built 2018\-07\-04 to 2018\-07\-19. Listed as a series or trim of this model.

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/18V743000](/v1/recalls/nhtsa/18V743000)

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