# NHTSA recall 17V394000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 17V394000
- Manufacturer's number: H034
- Manufacturer: Jaguar Land Rover North America, LLC
- Reported: 2017\-06\-22
- Owners notified: 2017\-08\-15
- Component: AIR BAGS
- Units potentially affected: 4926

## What is wrong

Jaguar Land Rover North America, LLC \(Jaguar\) is recalling certain 2010\-2011 XJ vehicles.  If, while servicing the vehicle, the vehicle does not successfully receive an update to the Restraint Control Module \(RCM\) software, the default air bag calibration settings may be incorrect.


## What can happen

In the event of a crash, the incorrect calibration may not activate the air bag deployment as intended, increasing the risk of injury.


## The remedy

Jaguar will notify owners, and dealers will update the RCM with the latest software, free of charge.  The recall began on August 15, 2017.  Owners may contact Jaguar customer service at 1\-800\-452\-4827.  Jaguar's number for this recall is H034.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 6, for 2018 quarter 4
- Filed with NHTSA: 2019\-01\-28
- Vehicles in the campaign: 4926
- Reported remedied: 3009 \(61%\)
- Reported unreachable: 585
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2018 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2010 JAGUAR XJ](/makes/jaguar/xj/2010/recalls.md). Built 2009\-08\-11 to 2010\-08\-31.
- [2011 JAGUAR XJ](/makes/jaguar/xj/2011/recalls.md). Built 2009\-08\-11 to 2010\-08\-31.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSM71961](/bulletins/10096131.md), 2017-03-22, Service bulletin
- [SSM71832](/bulletins/10095949.md), 2017-03-20, Service bulletin
- [TB\-K\-069\-NAS\-2](/bulletins/10044363.md), 2012-06-16, Service bulletin
- [K069](/bulletins/10043868.md), 2012-05-01, Service bulletin
- [TB\-K\-069](/bulletins/10041826.md), 2011-11-08, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/17V394000](/v1/recalls/nhtsa/17V394000)

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