# NHTSA recall 17V272000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 17V272000
- Manufacturer: Daimler Vans USA, LLC
- Reported: 2017\-04\-21
- Owners notified: 2017\-09\-01
- Component: ELECTRICAL SYSTEM:SOFTWARE
- Units potentially affected: 3

## What is wrong

Daimler Vans USA, LLC \(DVUSA\) is recalling certain 2013\-2014 Freightliner Sprinter and 2016 Mercedes\-Benz Metris vehicles.  During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.


## What can happen

The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software.  These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.


## The remedy

DVUSA will notify owners, and Mercedes\-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge.  An interim notice was sent to owners on July 12, 2017.  The recall began on September 1, 2017.  Owners may contact DVUSA customer service at 1\-877\-762\-8267.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 3, for 2018 quarter 1
- Filed with NHTSA: 2018\-04\-30
- Vehicles in the campaign: 3
- Reported remedied: 3 \(100%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2018 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2013 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2013/recalls.md). Built 2012\-09\-21 to 2014\-03\-24. Listed as a series or trim of this model.
- [2014 FREIGHTLINER SPRINTER 2500](/makes/freightliner/sprinter/2014/recalls.md). Built 2012\-09\-21 to 2014\-03\-24. Listed as a series or trim of this model.
- [2013 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2013/recalls.md). Built 2012\-09\-21 to 2014\-03\-24. Listed as a series or trim of this model.
- [2014 FREIGHTLINER SPRINTER 3500](/makes/freightliner/sprinter/2014/recalls.md). Built 2012\-09\-21 to 2014\-03\-24. Listed as a series or trim of this model.
- [2016 MERCEDES\-BENZ METRIS](/makes/mercedes-benz/metris/2016/recalls.md). Built 2015\-12\-22 to 2015\-12\-22.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [Initial NCU\-PDGH](/bulletins/10189036.md), 2021-03-15, Service bulletin
- [Launch NCU \- 202](/bulletins/10187793.md), 2021-03-01, Service bulletin
- [1005\-14](/bulletins/10124133.md), 2017-11-17, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/17V272000](/v1/recalls/nhtsa/17V272000)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2017V272000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F17V272000&vehicle=NHTSA%20recall%2017V272000)