NHTSA recall 16V644000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 16V644000 |
| Manufacturer's number | 9916H |
| Manufacturer | Mazda North American Operations |
| Reported | 2016-09-06 |
| Owners notified | 2017-03-08 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Units potentially affected | 580455 |
| Report | Quarterly report 7, for 2018 quarter 3 |
|---|---|
| Filed with NHTSA | 2018-10-30 |
| Vehicles in the campaign | 580455 |
| Reported remedied | 379110 (65%) |
| Reported unreachable | 16364 |
| Reported removed | 949 |
These are the manufacturer's totals for the whole campaign at the end of 2018 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
What can happen
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2016 MAZDA CX-3 | Built 2015-06-01 to 2015-12-26. |
|---|---|
| 2013 MAZDA CX-5 | Built 2011-12-15 to 2015-12-26. |
| 2014 MAZDA CX-5 | Built 2011-12-15 to 2015-12-26. |
| 2015 MAZDA CX-5 | Built 2011-12-15 to 2015-12-26. |
| 2016 MAZDA CX-5 | Built 2011-12-15 to 2015-12-26. |
| 2010 MAZDA MAZDA3 | Built 2008-11-18 to 2013-06-08. |
| 2011 MAZDA MAZDA3 | Built 2008-11-18 to 2013-06-08. |
| 2012 MAZDA MAZDA3 | Built 2008-11-18 to 2013-06-08. |
| 2013 MAZDA MAZDA3 | Built 2008-11-18 to 2013-06-08. |
| 2012 MAZDA MAZDA5 | Built 2010-10-26 to 2015-06-22. |
| 2013 MAZDA MAZDA5 | Built 2010-10-26 to 2015-06-22. |
| 2014 MAZDA MAZDA5 | Built 2010-10-26 to 2015-06-22. |
| 2015 MAZDA MAZDA5 | Built 2010-10-26 to 2015-06-22. |
| 2010 MAZDA MAZDASPEED3 | Built 2008-11-18 to 2013-06-08. |
| 2011 MAZDA MAZDASPEED3 | Built 2008-11-18 to 2013-06-08. |
| 2012 MAZDA MAZDASPEED3 | Built 2008-11-18 to 2013-06-08. |
| 2013 MAZDA MAZDASPEED3 | Built 2008-11-18 to 2013-06-08. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| SA-031-26 | 2026-05-05. Service bulletin. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the Bô€€€pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory. |
|---|---|
| SA-021-26 | 2026-05-05. Service bulletin. This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure. |
| SA-039/25 | 2025-09-05. Service bulletin. Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search. |
| SA-058-24 | 2024-09-04. Service bulletin. Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
| SA-056-24 | 2024-09-04. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. |
| SA-050-24 | 2024-09-04. Service bulletin. Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below. |
| SA-039-23a | 2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
| SA-039-23 | 2023-08-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
| SA-036-23 | 2023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure. |
| SA-008-22a | 2022-11-04. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.