NHTSA recall 16V268000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 16V268000 |
| Manufacturer's number | R89702 |
| Manufacturer | Volvo Car USA LLC |
| Reported | 2016-05-04 |
| Owners notified | 2016-06-24 |
| Component | VISIBILITY:SUN/MOON ROOF ASSEMBLY |
| Units potentially affected | 30214 |
| Report | Quarterly report 6, for 2017 quarter 3 |
|---|---|
| Filed with NHTSA | 2017-10-18 |
| Vehicles in the campaign | 30214 |
| Reported remedied | 29330 (97%) |
| Reported unreachable | 195 |
| Reported removed | 50 |
These are the manufacturer's totals for the whole campaign at the end of 2017 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Volvo Car USA LLC (Volvo) is recalling certain model year 2016 XC90 vehicles manufactured January 27, 2015, to April 23, 2016. The sunroofs on the affected vehicles have a switch on the overhead console that may not be adequately recessed to prevent the switch from being unintentionally pressed. When pressed, the sunroof may fully close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window, Partition, and Roof Panel Systems."
What can happen
If the switch is unintentionally pressed and the sunroof panel closes, there is an increased risk of occupant injury.
The remedy
Volvo will notify owners, and dealers will perform a software upgrade that disables the auto-close function, free of charge. The recall began June 24, 2016. Owners may contact Volvo customer service at 1-800-458-1552 or by visiting http://Volvo.custhelp.com. Volvo's number for this recall is R89702.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2016 VOLVO XC90 | Built 2015-01-27 to 2016-04-23. |
|---|
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| TJ36548 | 2024-01-29. Service bulletin. OHC replaced too often due to CEM U134187,download software prior replacement |
|---|---|
| TJ31272 | 2021-12-27. Service bulletin. XC90 Sunroof Cassette rear leak |
| TJ30621.1.1-2020 | 2020-11-16. Service bulletin. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Sunroof shade hanging down REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 30621 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 07 20 FUNC GROUP : FUNC DESC : 8360 Roof hatch Page 1 of 3 Attachment File Name File Size Movie clip 1 . mp4 5.3850 MB Movie clip 2 . mp4 5.4659 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 256 2016 - 9999 21 0000001 - 9999999 201505 - 999952 CSC Customer Symptom Codes Code Description VJ Sun / moon / convertible roof / Fits poorly SC Sun / moon / convertible roof / Hard / impossible to open / close VST Operation Number VST Operation Number Description 83612 - 2 Sun shade / inner panel sun roof replace 99400 - 2 General reimbursement acc . to TJ / QB DTC Diagnostic Trouble Codes ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 30621 Text DESCRIPTION : If the sunroof shade is hanging down in the vehicle , follow advice under ? Service ? . The installation procedure in the VIDA removal , replacement and installation instructions for the Sun visor / Inner cover sun roof ( VCC - 371003 - 6 ) will be updated later . The two movie clips add this information meanwhile . Vehicle Report : Please submit a Vehicle Report of all cases with hanging sunroof shade . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 8360 . Service : 1 . Preparation of Sun visor / Inner cover sunroof spare part ( Movie clip 1 ) . After unpacking the spare part with P / N 39824859 ( Blonde ) or P / N 39824857 ( Charcoal ) please do the following steps : Note : Always use clean gloves when h |
| TJ35583.1.0-2020 | 2020-08-17. Service bulletin. This is a Technical Journal: Panoramic sunroof, roller blind hanging loose |
| TJ31569 | 2017-10-27. Service bulletin. This software prevents the auto-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW. |
| R89702 | 2017-08-03. Service bulletin. This software prevents the auto-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW. |
| TJ31569 | 2017-08-03. Service bulletin. This software prevents the auto-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW. |
| R89702 | 2017-01-17. Service bulletin. VOLVO CAR SERVICE AND PARTS BUSINESS QUALITY BULLETIN TITLE : RECALL R89702 : PANORAMIC SUNROOF SWITCH SOFTWARE MODEL YEAR 2016 XC90 GROUP : CAT / NO : ISSUING DEPARTMENT : CAR MARKET : WARRANTY UNITED STATES AND CANADA 30 R89702 REFERENCE BULLETINS : ISSUE DATE : STATUS DATE : TJ 31569 2016 - 05 - 10 2016 - 05 - 10 SERVICE SERVICE WARRANTY MANAGER WRITER ADMINISTRATOR SERVICE PERSONNEL : READ AND INITIAL PAGE 1 OF 3 A . RECALL R89702 DESCRIPTION B . VEHICLES INVOLVED C . PARTS INFORMATION / PARTS RETURN D . OWNER NOTIFICATION E . VEHICLES IN RETAILER INVENTORY F . RETAILER RESPONSIBILITY G . CAMPAIGN REIMBURSEMENT PROCEDURES H . TECHNICIAN COMPETENCY REQUIREMENT I . RETAILER ALLOWANCE A . RECALL R89702 DESCRIPTION VOLVO CAR USA LLC AND VOLVO CAR CANADA LTD ( VOLVO ) ON BEHALF OF VOLVO CAR GROUP , HAS DECIDED THAT MODEL YEAR 2016 XC90 VEHICLES EQUIPPED WITH POWER - OPERATED ROOF PANEL SYSTEMS FAIL TO CONFORM TO FEDERAL AND CANADA MOTOR VEHICLE SAFETY STANDARD ( F / CMVSS ) NO . 118 , POWER - OPERATED WINDOW , PARTITION AND ROOF PANEL SYSTEMS . THE ROOF PANELS IN THESE VEHICLES WILL AUTO - CLOSE WHEN PRESSING THE SWITCH IN THE OVERHEAD CONSOLE AND THE ROOF PANEL IS OPEN . DUE TO THE FUNCTIONALITY , THE SWITCH MAY BE MORE SUSCEPTIBLE TO AN UNINTENTIONAL ACTUATION , WHICH COULD LEAD TO UNINTENDED AUTO - CLOSURE OF THE ROOF PANEL , INCREASING THE RISK OF INJURY . THE CORRECTIVE ACTION IS TO PERFORM A SOFTWARE UPGRADE THAT DISABLES THE AUTO - CLOSE FUNCTION WHILE DEPRESSING THE SUNROOF SWITCH . A TOTAL OF 29,697 U.S . AND 2,594 CANADIAN VEHICLES ARE ELIGIBLE FOR THIS RECALL . “ RIGHT FIRST TIME IN TIME ” PRODUCED IN THE USA AND AVAILABLE AS AN ELECTRONIC DOCUMENT . HARD COPY DOCUMENTS ARE PRINTED IN USA ON RECYCLED PAPER CONTAINING A MINIMUM OF 50 % WASTEPAPER AND 10 % POST - CONSUMER WASTE . © 2016 VOLVO CAR USA , LLC QUALITY BULLETIN R89702 B . VEHICLES INVOLVED NOTE : RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL . VEHICLE |
| TJ3127220160418 | 2016-12-22. Service bulletin. THIS IS A TECHNICAL JOURNAL : IF CUSTOMER COMPLAINTS OF WATER LEAKAGE, AND THE DIAGNOSE SHOWS THAT IT IS COMING FROM THE REAR SUNROOF CASSETTE, PLEASE FOLLOW ADVICE UNDER SERVICE. |
| TJ 31272 | 2016-06-22. Service bulletin. XC90 Sunroof Cassette Rear Leak Sun/moon/convertible roof/Water leakage DESCRIPTION: If customer complaints of water leakage, and the diagnose shows that it is coming from the rear sunroof cassette, please follow advice under SERVICE. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.