# NHTSA recall 15V735000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 15V735000
- Manufacturer's number: CR3492 and CR3493
- Manufacturer: Nova Bus
- Reported: 2015\-11\-05
- Owners notified: 2015\-11\-23
- Component: STRUCTURE:BODY:DOOR
- Units potentially affected: 304

## What is wrong

Nova Bus \(Nova\) is recalling certain model year 2010\-2015 Nova LFS and 2013\-2015 LFS Artic transit buses.  The affected vehicles are equipped with an optical sensor for the passenger counter system whose location may result in a passenger's arm being pinched between the passenger counter housing and the door.


## What can happen

A passenger could be injured if their arm is caught in the door.


## The remedy

Nova will notify owners, and dealers will install a longer protective cover over the passenger counter system and add a warning label, free of charge.  The recall began on November 23, 2015.  Owners may contact Nova customer service at 1\-800\-350\-6682.  Nova's numbers for this recall are CR3492 and CR3493.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 7, for 2017 quarter 2
- Filed with NHTSA: 2017\-07\-11
- Vehicles in the campaign: 304
- Reported remedied: 287 \(94%\)
- Reported unreachable: 0
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2017 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- 2013 NOVA BUS LFS. Built 2010\-08\-10 to 2015\-06\-09.
- 2014 NOVA BUS LFS. Built 2010\-08\-10 to 2015\-06\-09.
- [2015 NOVA BUS LFS](/makes/novabus/lfs/2015/recalls.md). Built 2010\-08\-10 to 2015\-06\-09.
- 2013 NOVA BUS LFS ARTIC. Built 2010\-08\-10 to 2015\-06\-09.
- 2014 NOVA BUS LFS ARTIC. Built 2010\-08\-10 to 2015\-06\-09.
- [2015 NOVA BUS LFS ARTIC](/makes/novabus/lfs/2015/recalls.md). Built 2010\-08\-10 to 2015\-06\-09. Listed as a series or trim of this model.
- 2010 NOVA BUS NOVA LFS. Built 2010\-08\-10 to 2015\-06\-09.
- 2011 NOVA BUS NOVA LFS. Built 2010\-08\-10 to 2015\-06\-09.
- 2012 NOVA BUS NOVA LFS. Built 2010\-08\-10 to 2015\-06\-09.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [BS5467E](/bulletins/10244198.md), 2023-10-17, Service bulletin
- [BS3667ER2](/bulletins/10180584.md), 2020-10-02, Service bulletin
- [FT4559](/bulletins/10155334.md), 2019-03-25, Service bulletin
- [BS4461E](/bulletins/10148067.md), 2018-11-13, Service bulletin
- [LI4167ER1](/bulletins/10136808.md), 2018-05-14, Service bulletin
- [BS3969E](/bulletins/10110010.md), 2017-08-03, Service bulletin
- [LI3753E](/bulletins/10110008.md), 2017-08-03, Service bulletin
- [BS3554ER3](/bulletins/10083939.md), 2016-11-04, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/15V735000](/v1/recalls/nhtsa/15V735000)

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