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NHTSA recall 14V704000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

Campaign
Published byNHTSA (United States)
Campaign number14V704000
Manufacturer's number14S25
ManufacturerFord Motor Company
Reported2014-11-05
Owners notified2014-11-19
ComponentSTEERING:RACK AND PINION:PINION SHAFT
Units potentially affected36888
Remedy progress the manufacturer reported
ReportQuarterly report 6, for 2016 quarter 1
Filed with NHTSA2016-04-25
Vehicles in the campaign36888
Reported remedied25916 (70%)
Reported unreachable535
Reported removed165

These are the manufacturer's totals for the whole campaign at the end of 2016 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.

What is wrong

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

What can happen

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

The remedy

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles this campaign lists
2005 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2006 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2007 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2008 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2009 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2010 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2011 FORD CROWN VICTORIABuilt 2004-03-23 to 2011-08-30.
2005 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2006 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2007 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2008 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2009 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2010 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2011 LINCOLN TOWN CARBuilt 2004-03-08 to 2011-08-30.
2005 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2006 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2007 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2008 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2009 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2010 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.
2011 MERCURY GRAND MARQUISBuilt 2004-03-23 to 2011-08-30.

A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.

Bulletins for the same vehicles and component

Bulletins for the same vehicles and component
RP-13R012014-03-12. Service bulletin. FORD: THE LOWER INTERMEDIATE STEERING SHAFT, HAS CORROSION OF SWING LINK JOINTS, COMBINED WITH COLLAPSED UPPER INTERMEDIATE STEERING SHAFT, RESULTING IN STEERING COLUMN SEPARATION AND LOSS OF STEERING CONTROL. MODEL 2005-2011 CROWN VICTORIA, GRAND MARQUIS, TOWN CAR. *PE UPDATED 04/23/14 *LJ UPDATED 07/10/15 *TA UPDATED 7/15/15 *TA

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

Check one vehicle officially