# NHTSA recall 14V396000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 14V396000
- Manufacturer's number: 28G1/U8
- Manufacturer: Volkswagen of America, Inc.
- Reported: 2014\-07\-01
- Component: ELECTRICAL SYSTEM:IGNITION
- Units potentially affected: 18526

## What is wrong

This defect can affect the safe operation of the airbag system.  Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key.  The key fob \(if applicable\), should also be removed from the key ring.  Volkswagen Group of America, Inc. \(Volkswagen\) is recalling certain model year 2009 Routan vehicles.  Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.


## What can happen

If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking.  Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.


## The remedy

Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge.  Owners may contact Volkswagen customer service at 1\- 800\-822\-8987.  An interim notice was mailed to owners on August 29, 2014.  Volkswagen's number for this recall is 28G1/U8.  Note: This campaign is an expansion of NHTSA Recall No. 11V\-151.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov.


## Vehicles this campaign lists

- [2009 VOLKSWAGEN ROUTAN](/makes/volkswagen/routan/2009/recalls.md). Built from 2008\-06\-01.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [TT961402](/bulletins/10252937.md), 2024-04-08, Service bulletin
- [Recall28G1](/bulletins/10249067.md), 2024-01-22, Service bulletin
- [TT641402](/bulletins/10239789.md), 2023-07-31, Service bulletin
- [TT571302](/bulletins/10239403.md), 2023-07-17, Service bulletin
- [961407](/bulletins/10238509.md), 2023-07-05, Service bulletin
- [961406](/bulletins/10238508.md), 2023-07-05, Service bulletin
- [Dealer Letter \-](/bulletins/10124455.md), 2017-12-05, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/14V396000](/v1/recalls/nhtsa/14V396000)

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