# NHTSA recall 14V394000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 14V394000 - Manufacturer's number: 14172 - Manufacturer: General Motors LLC - Reported: 2014\-07\-02 - Owners notified: 2014\-09\-15 - Component: ELECTRICAL SYSTEM:IGNITION - Units potentially affected: 554328 ## What is wrong This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob \(if applicable\), should also be removed from the key ring. General Motors LLC \(GM\) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003\-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004\-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. ## What can happen If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. ## The remedy GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1\-800\-458\-8006. GM's number for this recall is 14172. ## Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov. ## Remedy progress the manufacturer reported - Report: Quarterly report 8, for 2016 quarter 2 - Filed with NHTSA: 2016\-07\-28 - Vehicles in the campaign: 554328 - Reported remedied: 324312 \(58%\) - Reported unreachable: 2498 - Reported removed: 53967 These are the manufacturer's totals for the whole campaign at the end of 2016 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2003 CADILLAC CTS](/makes/cadillac/cts/2003/recalls.md). Built 2001\-09\-16 to 2003\-06\-06. - [2004 CADILLAC CTS](/makes/cadillac/cts/2004/recalls.md). Built 2003\-03\-05 to 2004\-05\-17. - [2005 CADILLAC CTS](/makes/cadillac/cts/2005/recalls.md). Built 2004\-02\-18 to 2005\-06\-03. - [2006 CADILLAC CTS](/makes/cadillac/cts/2006/recalls.md). Built 2005\-03\-14 to 2006\-05\-05. - [2007 CADILLAC CTS](/makes/cadillac/cts/2007/recalls.md). Built 2006\-03\-07 to 2007\-06\-27. - [2008 CADILLAC CTS](/makes/cadillac/cts/2008/recalls.md). Built 2007\-05\-01 to 2008\-06\-06. - [2009 CADILLAC CTS](/makes/cadillac/cts/2009/recalls.md). Built 2008\-03\-31 to 2009\-06\-26. - [2010 CADILLAC CTS](/makes/cadillac/cts/2010/recalls.md). Built 2009\-02\-12 to 2010\-06\-07. - [2011 CADILLAC CTS](/makes/cadillac/cts/2011/recalls.md). Built 2010\-04\-20 to 2011\-06\-02. - [2012 CADILLAC CTS](/makes/cadillac/cts/2012/recalls.md). Built 2011\-03\-03 to 2012\-06\-08. - [2013 CADILLAC CTS](/makes/cadillac/cts/2013/recalls.md). Built 2012\-04\-04 to 2013\-07\-29. - [2014 CADILLAC CTS](/makes/cadillac/cts/2014/recalls.md). Built 2013\-03\-22 to 2014\-04\-28. - [2004 CADILLAC SRX](/makes/cadillac/srx/2004/recalls.md). Built 2003\-03\-20 to 2004\-05\-17. - [2005 CADILLAC SRX](/makes/cadillac/srx/2005/recalls.md). Built 2004\-03\-09 to 2005\-06\-03. - [2006 CADILLAC SRX](/makes/cadillac/srx/2006/recalls.md). Built 2005\-03\-30 to 2006\-08\-11. ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [PIE0296](/bulletins/10253123.md), 2024-04-15, Service bulletin - [14497A](/bulletins/10245893.md), 2023-12-04, Service bulletin - [14172B](/bulletins/10245885.md), 2023-12-04, Service bulletin - [14172A](/bulletins/10245884.md), 2023-12-04, Service bulletin - [120089002A](/bulletins/10245761.md), 2023-12-04, Service bulletin - [PIC5650K](/bulletins/10237659.md), 2023-06-13, Service bulletin - [21NA147](/bulletins/10200146.md), 2021-08-09, Service bulletin - [15521](/bulletins/10137768.md), 2018-05-21, Service bulletin - [PI1009](/bulletins/10134752.md), 2018-04-23, Service bulletin - [PI1098A](/bulletins/10114292.md), 2017-08-15, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/14V394000](/v1/recalls/nhtsa/14V394000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2014V394000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F14V394000&vehicle=NHTSA%20recall%2014V394000)