NHTSA recall 14V373000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 14V373000 |
| Manufacturer's number | R03 (formerly L25) |
| Manufacturer | Chrysler Group LLC |
| Reported | 2014-06-26 |
| Owners notified | 2015-05-26 |
| Component | AIR BAGS; ELECTRICAL SYSTEM:IGNITION:SWITCH |
| Units potentially affected | 722705 |
| Report | Quarterly report 6, for 2016 quarter 3 |
|---|---|
| Filed with NHTSA | 2016-10-21 |
| Vehicles in the campaign | 722705 |
| Reported remedied | 421756 (58%) |
| Reported unreachable | 35659 |
| Reported removed | 1264 |
These are the manufacturer's totals for the whole campaign at the end of 2016 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
What can happen
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2008 CHRYSLER TOWN AND COUNTRY | Built 2007-01-26 to 2010-06-17. |
|---|---|
| 2009 CHRYSLER TOWN AND COUNTRY | Built 2007-01-26 to 2010-06-17. |
| 2010 CHRYSLER TOWN AND COUNTRY | Built 2007-01-26 to 2010-06-17. |
| 2008 DODGE GRAND CARAVAN | Built 2007-01-26 to 2007-01-26. |
| 2009 DODGE GRAND CARAVAN | Built 2007-01-26 to 2007-01-26. |
| 2010 DODGE GRAND CARAVAN | Built 2007-01-26 to 2010-06-17. |
| 2009 DODGE JOURNEY | Built 2007-06-29 to 2010-06-17. |
| 2010 DODGE JOURNEY | Built 2007-06-29 to 2010-06-17. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Investigated as RQ14002
This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.
| RQ14002 | Recall query, opened 2014-06-16, closed 2015-03-02. Air Bag Non-Deployment/Engine Stall. AIR BAGS; ELECTRICAL SYSTEM:IGNITION:MODULE. |
|---|
From NHTSA's investigation file, as of 2026-10-19. The JSON has NHTSA's summary of each.
Bulletins for the same vehicles and component
| L25070114 | 2022-09-26. Service bulletin. Expansion of previous safety recall L25. |
|---|---|
| 08-001-15 | 2018-11-19. Service bulletin. L25 Interim Repair Procedure Brazil ONLY Upon starting the vehicle the Frequency Operated Button Ignition Key (FOBIK), may not fully seat in the ?ON? position. If not fully seated, under certain operating conditions (for example bumpy roads) the FOBIK could inadvertently move to the ?Accessory? mode. This could cause unintended engine shut off and the passive restraint systems, including the airbags to shut off. This could increase the risk of a crash under certain driving conditions and increase the risk of occupant injury during a crash. Chrysler intends to repair the vehicle free of charge (parts and labor). However, the part required to provide a permanent remedy for this condition is currently not available. NOTE: Chrysler is making every effort to provide the part as quickly as possible. |
| 08-035 | 2008-06-17. Service bulletin. 2009 (JC) ELECTRICAL SWITCH REPLACEMENT. *NJ |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.