# NHTSA recall 13V385000 A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups. - Published by: NHTSA \(United States\) - Campaign number: 13V385000 - Manufacturer's number: 13S08 - Manufacturer: Ford Motor Company - Reported: 2013\-08\-29 - Owners notified: 2013\-10\-23 - Component: STEERING - Units potentially affected: 355000 ## What is wrong Ford is recalling certain model year 2005\-2011 Ford Crown Victoria \(including Crown Victoria Police Interceptors\), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate. ## What can happen If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. ## The remedy Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1\-866\-436\-7332. Ford's recall number is 13S08. ## Notes A separate service campaign applies to vehicles in non\-corrosion states not addressed by this safety recall. Owners of these vehicles should contact Ford directly about these vehicles.For the safety recall, owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.safercar.gov. ## Remedy progress the manufacturer reported - Report: Quarterly report 6, for 2015 quarter 1 - Filed with NHTSA: 2015\-04\-30 - Vehicles in the campaign: 355000 - Reported remedied: 215967 \(60%\) - Reported unreachable: 15119 - Reported removed: 113 These are the manufacturer's totals for the whole campaign at the end of 2015 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19. ## Vehicles this campaign lists - [2005 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2005/recalls.md) - [2006 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2006/recalls.md) - [2007 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2007/recalls.md) - [2008 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2008/recalls.md) - [2009 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2009/recalls.md) - [2010 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2010/recalls.md) - [2011 FORD CROWN VICTORIA](/makes/ford/crown-victoria/2011/recalls.md) - [2005 LINCOLN TOWN CAR](/makes/lincoln/town-car/2005/recalls.md) - [2006 LINCOLN TOWN CAR](/makes/lincoln/town-car/2006/recalls.md) - [2007 LINCOLN TOWN CAR](/makes/lincoln/town-car/2007/recalls.md) - [2008 LINCOLN TOWN CAR](/makes/lincoln/town-car/2008/recalls.md) - [2009 LINCOLN TOWN CAR](/makes/lincoln/town-car/2009/recalls.md) - [2010 LINCOLN TOWN CAR](/makes/lincoln/town-car/2010/recalls.md) - [2011 LINCOLN TOWN CAR](/makes/lincoln/town-car/2011/recalls.md) - [2005 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2005/recalls.md) - [2006 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2006/recalls.md) - [2007 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2007/recalls.md) - [2008 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2008/recalls.md) - [2009 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2009/recalls.md) - [2010 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2010/recalls.md) - [2011 MERCURY GRAND MARQUIS](/makes/mercury/grand-marquis/2011/recalls.md) ## Investigated as EA13004 This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected. - EA13004: Engineering analysis, opened 2013\-04\-26, closed 2013\-11\-15. Loss of Steering Control. STEERING:COLUMN; STEERING. From NHTSA's investigation file, as of 2026-10-19. JSON: [/v1/recalls/nhtsa/13V385000/investigations](/v1/recalls/nhtsa/13V385000/investigations) ## Bulletins for the same vehicles and component A bulletin is the manufacturer's note to its dealers. It is not part of this recall. - [TSB160072](/bulletins/10205037.md), 2021-12-20, Service bulletin - [16\-0072](/bulletins/10183773.md), 2020-12-07, Service bulletin - [RP\-13R01](/bulletins/10054924.md), 2014-03-12, Service bulletin - [RP\-13\-R\-01](/bulletins/10054006.md), 2013-12-11, Service bulletin - [052613](/bulletins/10018955.md), 2006-01-25, Service bulletin ## Check a VIN - [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls) - [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng) JSON: [/v1/recalls/nhtsa/13V385000](/v1/recalls/nhtsa/13V385000) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2013V385000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F13V385000&vehicle=NHTSA%20recall%2013V385000)