# NHTSA recall 12V006000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 12V006000
- Manufacturer's number: 11S25
- Manufacturer: FORD MOTOR COMPANY
- Reported: 2012\-01\-09
- Owners notified: 2012\-06\-29
- Component: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER; POWER TRAIN:AUTOMATIC TRANSMISSION
- Units potentially affected: 206452

## What is wrong

FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES.  THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.


## What can happen

THIS CONDITION RESULTS IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING, INCREASING THE RISK OF A CRASH.


## The remedy

FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTER FREE OF CHARGE.  THE SAFETY RECALL BEGAN ON AUGUST 9, 2012.  OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1\-866\-436\-7332.


## Notes

FORD'S RECALL CAMPAIGN NUMBER IS 11S25.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), OR GO TO \<A HREF=HTTP://WWW.SAFERCAR.GOV\>HTTP://WWW.SAFERCAR.GOV\</A\> .


## Vehicles this campaign lists

- [2004 FORD FREESTAR](/makes/ford/freestar/2004/recalls.md)
- [2005 FORD FREESTAR](/makes/ford/freestar/2005/recalls.md)
- [2004 MERCURY MONTEREY](/makes/mercury/monterey/2004/recalls.md)
- [2005 MERCURY MONTEREY](/makes/mercury/monterey/2005/recalls.md)

## Investigated as EA09016

This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.

- EA09016: Engineering analysis, opened 2009\-11\-10, closed 2012\-02\-02. Transmission Torque Converter Failure. POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER.

From NHTSA's investigation file, as of 2026-10-19. JSON: [/v1/recalls/nhtsa/12V006000/investigations](/v1/recalls/nhtsa/12V006000/investigations)

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [042107](/bulletins/10014086.md), 2005-04-28, Service bulletin
- [04217](/bulletins/10013369.md), 2005-04-15, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/12V006000](/v1/recalls/nhtsa/12V006000)

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