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Service bulletins for the 2012 Toyota Highlander

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

340 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Body and frame are shown. Show all

Bulletins, newest first
ZG4 POL17-04 War2018-04-02. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE. Warranty Policy Bulletin POL17-04: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully close position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.
ZG4 Dealer Packa2018-04-02. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE. Dealer Package: Certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.
ZG4_Dealer Email2018-04-02. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE. Dealer Email: Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the Power Back Door on certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles.
ZG4 Region Lette2018-04-02. Service bulletin. STRUCTURE:BODY:DOOR. Region Letter: Certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.
ZG4_Region Email2018-04-02. Service bulletin. STRUCTURE:BODY:DOOR. Region Email: Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the Power Back Door on certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles.
T-SB-0304-172017-11-14. Service bulletin. STRUCTURE:BODY:DOOR. TSB: Vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) may be available from Toyota, provided the request meets one of the criteria listed in this Service Bulletin.
T-SB-0191-17_Rev2017-08-15. Service bulletin. STRUCTURE:BODY:DOOR; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS; ELECTRICAL SYSTEM. TSB: REVISION NOTICE July 13, 2017 Rev1: The Repair Procedure, Parts Information and Required Tools & Equipment sections have been updated. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0038-15. The entire bulletin has been updated. Some 2008 - 2013 model year Highlander and Highlander HV vehicles may exhibit a condition where the Power Back Door does not close properly. The Power Back Door may get to the fully closed position and then reverse to the open position. In other cases, the door may close, but a pop or clunk noise is heard when the door latch reaches the striker.
T-SB-0040-082017-08-14. Service bulletin. STRUCTURE:BODY. TSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
T-SB-0091-12 Rev2017-08-14. Service bulletin. EQUIPMENT:ELECTRICAL; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS; STRUCTURE:BODY:DOOR. TSB: OBSOLETE NOTICE-June 12, 2015: This bulletin is now obsolete. Please see T-SB-0038-15.
T-SB-0038-152017-08-14. Service bulletin. STRUCTURE:BODY:DOOR; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS; EQUIPMENT:ELECTRICAL. TSB: Some 2008 - 2013 model year Highlander and Highlander HV vehicles may exhibit a condition where the Power Back Door does NOT close properly. The back door may get to the fully closed position and then reverse to the open position. In cases where the Power Back Door does close, a pop or clunk noise may also be heard when the back door latch reaches the striker during the power close function. In some cases, Diagnostic Trouble Codes (DTCs) B2222 and/or U0230 may be present. Use the following information to inspect the Power Back Door and address this condition. NOTICE The purpose of this Service Bulletin is to provide repair instructions for the Power Back Door. It enhances the durability of the Power Back Door when using the Power Close function. When the Power Close function is used, if objects or cargo continually interferes with the closure of the back door, damage to the back door and/or back door hinges may occur. To minimize the possibility of damage occurring, before closing the Power Back Door, customers should always confirm that objects in the cargo area will not impede or interfere with the closing operation of the back door. Additionally, customers should not use any part of their body to intentionally activate the Jam Protection function of the Power Back Door. Please see the Owner's Manual for additional information on the Power Back Door Jam Protection function.
T-SB-0040-082017-08-14. Service bulletin. STRUCTURE:BODY. TSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
T-SB-0091-12 Rev2017-08-14. Service bulletin. EQUIPMENT:ELECTRICAL; STRUCTURE:BODY:DOOR; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS. TSB: OBSOLETE NOTICE-June 12, 2015: This bulletin is now obsolete. Please see T-SB-0038-15.
T-SB-0038-152017-08-14. Service bulletin. STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS; STRUCTURE:BODY:DOOR; EQUIPMENT:ELECTRICAL. TSB: Some 2008 - 2013 model year Highlander and Highlander HV vehicles may exhibit a condition where the Power Back Door does NOT close properly. The back door may get to the fully closed position and then reverse to the open position. In cases where the Power Back Door does close, a pop or clunk noise may also be heard when the back door latch reaches the striker during the power close function. In some cases, Diagnostic Trouble Codes (DTCs) B2222 and/or U0230 may be present. Use the following information to inspect the Power Back Door and address this condition. NOTICE The purpose of this Service Bulletin is to provide repair instructions for the Power Back Door. It enhances the durability of the Power Back Door when using the Power Close function. When the Power Close function is used, if objects or cargo continually interferes with the closure of the back door, damage to the back door and/or back door hinges may occur. To minimize the possibility of damage occurring, before closing the Power Back Door, customers should always confirm that objects in the cargo area will not impede or interfere with the closing operation of the back door. Additionally, customers should not use any part of their body to intentionally activate the Jam Protection function of the Power Back Door. Please see the Owner?s Manual for additional information on the Power Back Door Jam Protection function.
T-SB-0091-122016-07-07. Service bulletin. STRUCTURE:BODY:DOOR. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
T-TT-0246-132016-04-12. Service bulletin. STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
T-SB-0159-112016-04-12. Service bulletin. STRUCTURE:BODY:DOOR. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
T-SB-0091-122016-04-12. Service bulletin. STRUCTURE:BODY:DOOR. SUMMARY TO BE PROVIDED ON A FUTURE DATE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.