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Service bulletins for the 2019 Subaru Crosstrek

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

556 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Electrical system are shown. Show all

Bulletins, newest first
15-243-19R2019-12-02. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This Service Information bulletin provides a procedure for customizing the maintenance period settings of the MFD. When accessing the Maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.
15-221-18R2019-12-02. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
Subarunet Announ2019-11-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION; ENGINE AND ENGINE COOLING. The remedy is now available for this recall. Please refer to the WUQ-02 Product campaign Bulletin on STIS.
WUQ-02R2019-11-01. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 466,205 U.S. vehicles will be affected by this recall.
15-253-192019-11-01. Service bulletin. ELECTRICAL SYSTEM. This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customer’s Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
15-247-192019-10-31. Service bulletin. ELECTRICAL SYSTEM. This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A “Route Calculation Unsuccessful” message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
07-160-19R2019-10-31. Service bulletin. ELECTRICAL SYSTEM. This bulletin announces availability of a new combination meter with revised software.
15-251-192019-10-01. Service bulletin. ELECTRICAL SYSTEM. This Service Information Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: • When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. • The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. • The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.
15-240-19R2019-10-01. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.
15-234-18R2019-09-05. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
07-157-192019-08-30. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. This bulletin announces availability of reprogramming files to optimize the ECM. In some cases, when using a Generic Scan Tool (GST) for diagnosis, the vehicle mileage may be displayed inaccurately.
15-236-18R2019-08-30. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
07-159-192019-08-30. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. This Service Information bulletin provides a VERY IMPORTANT procedure to follow when disconnecting the Negative/Ground (-) battery cable. The Crosstrek PHEV utilizes a special battery sensor between the eye terminal end of the cable and the battery post.
SubaruAnnounceme2019-08-30. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER. "Authorized Subaru Crosstrek Hybrid Retailers who participated in the Mahle R-134A Hybrid AC unit and manual oil injector purchase program were shipped the incorrect type of compressor oil. The Crosstrek Hybrid utilizes the same R-134a refrigerant as most all Subaru models built since 1994. While the refrigerant is commonly used, the compressor oil for the Crosstrek Hybrid is a special non-conductive POE electronic compressor oil."
07-156-192019-08-06. Service bulletin. ELECTRICAL SYSTEM. This bulletin announces availability of new High-Grade (color) MFD units with optimized software. The new units will address isolated concerns of the MFD screen going black (blank) and restarting during start-up.
15-243-192019-08-06. Service bulletin. ELECTRICAL SYSTEM. This service information bulletin provides a procedure for customizing the maintenance period settings of the MFD. When accessing the maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.
15-240-19R2019-07-01. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.
GEN 3-12019-05-28. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Immediately discontinue the use of latest 2019 MY Gen 3.1 Harman Software update.
15-236-18R2019-05-28. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.
15-229-18R2019-05-28. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM. This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.
02-170-17R2019-05-20. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID; ENGINE. This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
15-240-192019-05-20. Service bulletin. ELECTRICAL SYSTEM. This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: ? Loss of audio output after turning the head unit off and back on again in a short amount of time ? Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance ? No response from the volume control knob.
07-145-192019-03-11. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. The purpose of this Service Information bulletin is to advise Technicians about DTC B279A12: ?ENGINE IMMOBILIZER SYSTEM CIRCUIT SHORT TO AUX BATTERY?. For 2019MY, this DTC will always be indicated when inspecting for Readiness Codes using the Subaru Select Monitor. It will set because although the ECM?s self-diagnosis function includes the DTC, there is no target value included in the logic to test against. Therefore, the test result is incomplete and the DTC is stored. Even though the DTC is displayed, the system is normal and no attempt should be made to diagnose or repair it. The logic will be changed for 2020MY.
15-236-18R2019-03-11. Service bulletin. ELECTRICAL SYSTEM. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
15-235-182019-02-19. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM; EQUIPMENT. This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.