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Service bulletins for the 2020 Mercedes-Benz Sprinter

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

188 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
NCU-VS3TU72EST2023-01-03. Service bulletin. STRUCTURE:BODY:DOOR. (SC)Replace Front Door Check
NCU-VS3SIMKOM2023-01-03. Service bulletin. ELECTRICAL SYSTEM. (RC)Update Hermes Communication Module Software
NCU-PDV27906132023-01-03. Service bulletin. LATCHES/LOCKS/LINKAGES. (RC)Update Park Lock Function
NCU-PDV27906122023-01-03. Service bulletin. LATCHES/LOCKS/LINKAGES. (RC)Update Park Lock Function
NCU-PDV27906112023-01-03. Service bulletin. LATCHES/LOCKS/LINKAGES. (RC)Update Park Lock Function
LI54.21-N-0752962022-10-05. Service bulletin. ELECTRICAL SYSTEM. Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: • Digital rear view display will no longer operate after Amazon specific PSM software is removed! • MY18 will show the reverse camera image on the Audio 15 screen. • MY19-21 will lose reverse camera functionality completely! Cause Strategic fleet customer removed the OEM rear view mirror with integrated reverse camera display to install an aftermarket digital rear view display that gets its power supply and reverse signal from PSM. When the Amazon-specific PSM software is removed, the aftermarket digital rear view display no longer has a power supply or reverse signal supplied by the PSM. It is not possible for the OEM PSM software to provide a power supply or reverse signal to the aftermarket digital rear view display. Remedy 1. Notify customer the aftermarket digital rear view display will not operate after PSM software is updated, AND: Reverse camera image will be displayed on the Audio 15 screen (MY18 ONLY) OR Aftermarket digital rear view display must be replaced with the OEM rear view mirror with integrated reverse camera display (MY19-21). 2. Perform software update of Parameterizable Special Module (PSM) using XENTRY > Adaptations > Control Unit Update > Updating of control unit software. This will remove fleet-specific PSM software and load the OEM PSM software from VeDoc. 3. MY19-21: Remove aftermarket rear view display and install OEM rear view mirror with integrated reverse camera display.
V-RC-20210700262022-08-22. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE. ECU and TCU Software Update
Recall Notificat2022-08-08. Service bulletin. ELECTRICAL SYSTEM. (RC)Update Hermes Communication Module Software
Parts and Servic2022-08-08. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM; POWER TRAIN. (SC)Check and Install Aux Battery Bracket and Information Label
Service Informat2022-08-08. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. (SC)Provide Supplementary Operator's Manual
Recall2022-08-08. Service bulletin. BACK OVER PREVENTION. (RC)Update Rear View Camera Software
Information2022-08-08. Service bulletin. BACK OVER PREVENTION. (RC)Update Rear View Camera Software
TIF-0212022-08-02. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; EQUIPMENT; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE. Mercedes-Benz has initiated a Recall Campaign for Model Year 2020 Sprinter vehicles to update the Engine Control Unit (ECU) software and Transmission Control Unit (TCU) software in these vehicles. To ensure your vehicle is in compliance with emissions regulations and is covered by the full protection of the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be deemed a lack of proper maintenance on your vehicle. This Recall Campaign does not cover any other components, and standard warranty terms and exclusions apply to those components.
Recall2022-06-27. Service bulletin. BACK OVER PREVENTION; ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE. Update Rear View Camera Software
Software2022-06-27. Service bulletin. ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE; BACK OVER PREVENTION. Update Rear View Camera Software
Recall Campaign2022-05-31. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Ecall Hermes Software Update.
20211200092022-05-31. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Software updare.
LI72.10-N-0743302022-03-04. Service bulletin. STRUCTURE. Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window when it is raining, which results in water entering into the operating unit (window lifter). As this is a result of customer use, the replacement of the switch will not be covered under warranty. The switch cover will also not be covered under warranty as this is not a defect of the component. Remedy If the window switch is inoperable it will need to be replaced. Attach silicone cover trim over operating unit for sealing. Silicone trim has an adhesive strip and is affixed over operating unit. Bonding surface area must be cleaned and degreased prior to bonding.
News Channel Upd2022-02-23. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Update ESP Software
News Channel Upd2022-02-23. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Update ESP Software
LI49.20-N-0739312022-02-04. Service bulletin. FUEL SYSTEM, DIESEL; ENGINE AND ENGINE COOLING. Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but show in VMI as eligible only for the Canada BlueTEC II Field Measure or as currently registered in Canada. Only vehicles currently registered in the United States, or held by a US dealer, are eligible to receive the US Approved Emission Modification (AEM), including vehicles originally built for the Canadian market. This LI is intended to help you evaluate how to proceed when presented with such a vehicle. Complaint 1: VMI shows Canada BlueTEC II Field Measure AND vehicle is currently registered in Canada. Complaint 2: VMI shows Canada BlueTEC II Field Measure AND vehicle is currently registered in the US or held by a US auto dealer. Complaint 3: VMI shows US Approved Emission Modification (AEM) AND vehicle is currently registered in Canada. Cause Cause 1: Canadian client traveling in the US. Cause 2: Vehicle came from Canada, but is now registered in the US or held by a US auto dealer. Cause 3: Vehicle came from the US, but is now registered in Canada Remedy Remedy 1: Vehicles registered in Canada are not eligible for the US Approved Emission Modification (AEM). Refer the client to visit https://www.BlueTECSettlement.ca for further information and to determine eligibility. Remedy 2: Verify the vehicle is currently registered in the US, or is owned by a US auto dealer. Open a PTSS case with a reference to LI49.20-N-073931 and upload a copy of the vehicle's current US registration or proof of ownership by a US auto dealer. Further instruction will be provided by PTSS. Remedy 3: Verify the vehicle is currently registered in Canada. Vehicles registered in Canada are not eligible for the US Approved Emission Modification (AEM). To assist us with correcting VMI, please open a PTSS case with a reference to L
LI01.00-N-0742102022-02-04. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING. Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
VSC20211200052022-01-18. Service bulletin. POWER TRAIN:AXLE ASSEMBLY. Replace Front Axle Brakes
LI72.10-N-0711902022-01-06. Service bulletin. STRUCTURE. "Front door collides with fender "
LI54.22-N-0740632022-01-06. Service bulletin. ELECTRICAL SYSTEM. Various complaints due to aftermarket OBDII device installed

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.