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Service bulletins for the 2018 Infiniti QX30

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

108 on file from NHTSA, as of 2026-10-19.

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ITB18-0402019-02-25. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
ITB19-0022019-02-19. Service bulletin. EQUIPMENT:ELECTRICAL. 2018-2019 INFINITI VEHICLES; DISPLAY CONTROL UNIT SERVICE INFORMATION SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an APPLIED VEHICLE for any reason, follow the steps in the Service Procedure to: - Confirm proper diagnosis and repair with TECH LINE to obtain DCU order approval, then place the order with DENSO. NOTE: The DCU order approval process does not apply to 2017 model year and earlier models. TECH LINE authorization is not needed for 2017 model year and earlier models. - Configure the Multi AV system. - 2018-2019 QX30 vehicles only: Register the replacement DCU. DCU registration is necessary whether or not the vehicle has an active Infiniti InTouch Apps subscription. NOTE: The original DCU must be installed in the vehicle while performing part of this procedure. DO NOT remove the original DCU until instructed.
ITB12-011m2019-02-19. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-0372018-12-03. Service bulletin. STRUCTURE; EQUIPMENT. PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Infiniti USA Ret2018-12-03. Service bulletin. EQUIPMENT. Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
ITB12-011l2018-10-15. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
IPSB18-218 Retai2018-10-15. Service bulletin. EQUIPMENT. DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
ITB18-0292018-09-17. Service bulletin. EQUIPMENT:OTHER:LABELS. VOLUNTARY SERVICE CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific 2017 ? 2018 model year QX30 vehicles to install an additional certification label and two supplemental labels. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PG8B2 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
ITB18-025a2018-09-17. Service bulletin. EQUIPMENT:OTHER:LABELS. VOLUNTARY RECALL CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL This bulletin has been superseded by: ITB18-029 / Campaign # PG8B2 VOLUNTARY SERVICE CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL Please discard previous versions of this bulletin.
ITB18-0252018-09-17. Service bulletin. EQUIPMENT:OTHER:LABELS. VOLUNTARY RECALL CAMPAIGN 2017 ? 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL INTRODUCTION Infiniti is conducting this voluntary recall campaign on certain specific 2017 ? 2018 model year QX30 vehicles to install an additional certification label and two supplemental labels. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PG8B2 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer?s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer?s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
ITB01-024e2018-09-17. Service bulletin. EQUIPMENT. NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
PG8B3R2018-08-06. Service bulletin. EQUIPMENT. Owner Manual Addendum Voluntary Service Campaign UPDATE June 28, 2018 Please discard earlier versions of this bulletin. The original announcement from June 20, 2018 has been revised to include the following: - Retailers can use the claims information listed below for affected vehicles in new vehicle inventory.
PG8B32018-08-06. Service bulletin. EQUIPMENT. Owner Manual Addendum Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 22,660 MY2017-2018 INFINITI QX30 vehicles with an Owner?s Manual addendum booklet. INFINITI discovered an error in the Owner?s Manual description for the operation of the child safety lock. The addendum booklet provides corrected instructions for the proper operator operation of the manual engagement of the child safety lock. Clients will be asked to place the addendum booklet inside the Owner?s Manual. ***** What Retailers Should Do ***** 1. Verify if new vehicles in their inventory are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History ? Open Campaign I.D. PG8B3. - New vehicles in retailer inventory can also be identified using DBS (Sales -> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - SERV COMM will only be active for vehicles in new vehicle retailer inventory 2. If a retailer receives an addendum booklet for a vehicle they have retailed, currently have in their pre-owned inventory, or placed into INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner?s manual addendum to the current owner or add the addendum to the owner?s manual of any vehicles they currently control. 3. Clients receiving this addendum booklet have been advised to insert this booklet into their owner?s manual.
PG8B3R2018-07-30. Service bulletin. EQUIPMENT. Owner Manual Addendum Voluntary Service Campaign UPDATE June 28, 2018 Please discard earlier versions of this bulletin. The original announcement from June 20, 2018 has been revised to include the following: - Retailers can use the claims information listed below for affected vehicles in new vehicle inventory.
PG8B32018-07-30. Service bulletin. EQUIPMENT. Owner Manual Addendum Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 22,660 MY2017-2018 INFINITI QX30 vehicles with an Owner?s Manual addendum booklet. INFINITI discovered an error in the Owner?s Manual description for the operation of the child safety lock. The addendum booklet provides corrected instructions for the proper operator operation of the manual engagement of the child safety lock. Clients will be asked to place the addendum booklet inside the Owner?s Manual. ***** What Retailers Should Do ***** 1. Verify if new vehicles in their inventory are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History ? Open Campaign I.D. PG8B3. - New vehicles in retailer inventory can also be identified using DBS (Sales -> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - SERV COMM will only be active for vehicles in new vehicle retailer inventory 2. If a retailer receives an addendum booklet for a vehicle they have retailed, currently have in their pre-owned inventory, or placed into INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner?s manual addendum to the current owner or add the addendum to the owner?s manual of any vehicles they currently control. 3. Clients receiving this addendum booklet have been advised to insert this booklet into their owner?s manual.
REVISION 1 - PG82018-07-23. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT; CHILD SEAT:LATCH CONNECTOR/CLIP. Owner Manual Addendum Voluntary Service Campaign UPDATE June 28, 2018 Please discard earlier versions of this bulletin. The original announcement from June 20, 2018 has been revised to include the following: - Retailers can use the claims information listed below for affected vehicles in new vehicle inventory.
PG8B32018-07-23. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT; CHILD SEAT. Owner Manual Addendum Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 22,660 MY2017-2018 INFINITI QX30 vehicles with an Owner?s Manual addendum booklet. INFINITI discovered an error in the Owner?s Manual description for the operation of the child safety lock. The addendum booklet provides corrected instructions for the proper operator operation of the manual engagement of the child safety lock. Clients will be asked to place the addendum booklet inside the Owner?s Manual. ***** What Retailers Should Do ***** 1. Verify if new vehicles in their inventory are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History ? Open Campaign I.D. PG8B3. - New vehicles in retailer inventory can also be identified using DBS (Sales -> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - SERV COMM will only be active for vehicles in new vehicle retailer inventory 2. If a retailer receives an addendum booklet for a vehicle they have retailed, currently have in their pre-owned inventory, or placed into INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owner?s manual addendum to the current owner or add the addendum to the owner?s manual of any vehicles they currently control. 3. Clients receiving this addendum booklet have been advised to insert this booklet into their owner?s manual.
ITB18-008a2018-05-21. Service bulletin. SUSPENSION; EQUIPMENT. 2017-2018 QX30; ALIGNMENT SPECIFICATIONS This bulletin has been superseded to ITB16-046. Discard previous versions of this bulletin.
IPSB17-1302018-05-14. Service bulletin. EQUIPMENT. DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
ITB13-052b2018-05-07. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ENGINE. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
ITB18-0102018-03-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
ITB18-0082018-03-26. Service bulletin. SUSPENSION; EQUIPMENT. 2017-2018 QX30; ALIGNMENT SPECIFICATIONS SERVICE INFORMATION Hunter brand alignment machines may have incorrect alignment specifications for 2017-2018 QX30. -Revised data is currently available for installation from Hunter. -Until the updated data is installed in your Hunter machine, please use the correct specifications on pages 2 ? 5 of this bulletin. For 2018 QX30: -The alignment specification in the Electronic Service Manual (ESM) are incorrect. -The ESM will be updated at a later date. -Until the update is complete, please use the correct specifications on pages 2 ? 5 of this bulletin. For 2017 QX30: -The alignment specifications in the ESM are correct. -Alignment specifications are found in the ESM under: -SUSPENSION > FRONT SUSPENSION or -SUSPENSION > REAR SUSPENSION -Correct specifications are also on pages 2 ? 5 of this bulletin.
ITB18-0052018-03-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.
ITB13-026h2018-03-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB18-0032018-02-21. Service bulletin. EQUIPMENT:OTHER:LABELS. REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.