# Service bulletins for the 2020 Ford Fusion

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

98 bulletins from NHTSA, as of 2026-10-19.

- [25B51](/bulletins/11033577.md), 2026-06-05, Other: ENGINE. Certain 2021\-2024 Model Year Bronco, 2021\-2024 Model Year Bronco Sport, 2020\-2022 Model Year Corsair and Escape, 2016\-2024 Model Year Explorer, 2019\-2020 Model Year Fusion, 2016\-2018 Model Year Focus RS, 2022\-2024 Model Year Maverick, 2016\-2019 Model Year MKC and 2019\-2024 Model Year Ranger Vehicles Equipped with a 2.0L or 2.3L Engine and Engine Block Heater System Block Heater Replacement
- [25H05 S1](/bulletins/11031792.md), 2026-04-30, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Harvest Program 25H05 – Supplement \#1 Certain 2011\-2021 Model Year Vehicles Software Verification Harvest Program
- [SSM 54589](/bulletins/11029595.md), 2026-03-04, Other: ELECTRICAL SYSTEM. Some 2019\-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop\-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [25H05](/bulletins/11026013.md), 2025-12-03, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer\-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [SSM 54116](/bulletins/11021803.md), 2025-08-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Various 2019\-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start\-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus \(USB\) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start\-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern.
- [24B47 S1](/bulletins/11019259.md), 2025-06-05, Other: UNKNOWN OR OTHER. CERTAIN 2018\-2024 MODEL YEAR VARIOUS VEHICLES — UPDATE SYNC SOFTWARE
- [24B47 S1](/bulletins/11012217.md), 2025-01-03, Other: UNKNOWN OR OTHER. Certain 2018 \- 2024 Model Year Various Vehicles Update SYNC Software
- [SSM 53040](/bulletins/11008948.md), 2024-10-16, Service bulletin: UNKNOWN OR OTHER. While performing a transmission repair on some 2012\-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012\-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- [SSM 52820](/bulletins/11006862.md), 2024-09-04, Service bulletin: UNKNOWN OR OTHER. Some 2019\-2024 Ford and Lincoln vehicles equipped with a telematics control unit module \(TCU\) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
- [24B47](/bulletins/11006036.md), 2024-08-07, Service bulletin: UNKNOWN OR OTHER. Certain 2018 \- 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- [SSM 52722](/bulletins/11005746.md), 2024-08-06, Service bulletin: UNKNOWN OR OTHER. Some 2019\-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt \(pop\-up\) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system \(GPS\) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code \(DTC\) B156D:89 in the TCU. This may be due the accessory protocol interface module \(APIM\) software
- [SSM 52704](/bulletins/11005710.md), 2024-08-05, Service bulletin: UNKNOWN OR OTHER. Some 2019\-2024 vehicles equipped with SYNC 3 may experience a programming Error \- "INSTL\_ERR12" while programming APIM using the Ford Diagnosis and Repair System \(FDRS\) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T\-14G381\-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System \(PTS\) or using the vehicle's center display screen, Settings \> General \> About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM \- Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus \(USB\) drive that was utilized during the prior failed programming attempt.
- [SSM 52675](/bulletins/11003146.md), 2024-07-03, Service bulletin: UNKNOWN OR OTHER. Some 2019\-2024 vehicles equipped with SYNC 3 may experience a programming Error \- "INSTL\_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- [TSB 24\-2182](/bulletins/11001646.md), 2024-06-13, Service bulletin: UNKNOWN OR OTHER. This article supersedes TSB 23\-2307 to update the Service Procedure and vehicle model years affected. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Transit Connect, 2019\-2023 Mustang, 2019\-2023 Ranger, 2020\-2021 Expedition/Navigator, 2020\-2022 Escape/Corsair/Super Duty/EcoSport, 2020\-2024 Explorer/Aviator/Transit, 2021\-2024 Bronco Sport, 2022\-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module \(APIM\) software.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [SSM 52410](/bulletins/10253552.md), 2024-04-24, Service bulletin: UNKNOWN OR OTHER. Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins \(TSB\), Special Service Message \(SSM\)s or General Service Bulletin \(GSB\) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual \(WSM\). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code \(DTC\) iscritical. Depending on the outcome of the pinpoint test, a repair validation code \(RVC\) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- [SSM 52335](/bulletins/10251952.md), 2024-03-20, Service bulletin: ENGINE AND ENGINE COOLING. For 2015\-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual \(WSM\), Section 303\-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- [SSM 52307](/bulletins/10250852.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual \(WSM\) Section 414\-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SSM 51838](/bulletins/10241627.md), 2023-09-04, Service bulletin: ELECTRICAL SYSTEM. In various 2017\-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51725](/bulletins/10237977.md), 2023-06-21, Service bulletin: ELECTRICAL SYSTEM. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [22N12 S1](/bulletins/10237445.md), 2023-06-06, Service bulletin: EQUIPMENT; POWER TRAIN. Certain 2015\-2018 Model Year Edge, 2019\-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Cracks REASON FOR THIS SUPPLEMENT Aftermarket torque converters are no longer approved for this program, Ford part number DG9Z\- 7902\-H is readily available Customers will be mailed a second owner letter in June 2023 Added Attachment IV Mobile Repair Assessment Added Pick\-up and Delivery information for Participating Dealers Updated Technical Instructions, Verbal Authorization needed prior to parts being ordered by SSSC

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