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Service bulletin 020864014

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id634559
Published by NHTSA2002-10-03
Manufacturer's number020864014
Manufacturer's date2002-05-01
NHTSA componentVISIBILITY:WINDSHIELD

NHTSA's summary

SOME CUSTOMERS MAY COMMENT THAT THE OUTER SURFACE GLASS ON ONE OR MORE OF THE VEHICLE'S DOOR IS SCRATCHED. *TT

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors, Windshield

Vehicles listed
OLDSMOBILE ALERO1999, 2000, 2001, 2002
PONTIAC GRAND AM1999, 2000, 2001, 2002

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
05-08-48-001C2018-06-04. Service bulletin. This informational bulletin provides a revision for 05-08-48-001B to add 2010-2014 model years and update Labor Operation.
010864012B2002-10-09. Service bulletin. SOME CUSTOMERS MAY COMMENT THAT THE DOOR GLASS IS OUT OF CHANNEL. *TT
010864018A2002-03-21. Service bulletin. SOME CUSTOMERS MAY COMMENT THAT THE FRONT DOOR WINDOW GLASS WON'T ROLL UP OR IS OUT OF THE CHANNEL. *TT
0108640182002-02-08. Service bulletin. INFORMATION REGARDING FRONT DOOR WINDOW GLASS WON'T ROLL UP OR OUT OF CHANNEL. *YH
2809012001-12-17. Service bulletin. SUBJECT REGARDING WATER LEAKING INTO THE PASSENGER SIDE FOOT WELL AREA FOROM THE HVAC INTAKE. *JG