Service bulletin LI 27.10-P-080851
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 11037211 |
| Published by NHTSA | 2026-09-09 |
| Manufacturer's number | LI 27.10-P-080851 |
| Manufacturer's date | 2026-08-29 |
| NHTSA component | POWER TRAIN |
NHTSA's summary
Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situations. May be most noticeable when transitioning from a coasting condition to accelerator pedal application. May occur in all drive modes. Cause Dual‑clutch transmissions (DCT) inherently exhibit more dynamic shifting behavior compared to other types of transmissions. This is due to the use of physical clutches for starting and gear changes. In certain situations, dynamic driving behavior can lead to a slight jerk sensation which is a normal technical characteristic of the transmission. A typical example is a "Change of Mind" situation: • The customer is coasting towards a red traffic light. • The traffic light turns green while the vehicle is still coasting. • The customer then presses the accelerator pedal. In these situations, a slight jerk may occur briefly because the transmission must quickly engage the appropriate gear and control the clutches accordingly. Since shift forks are responsible for engaging the gears during shifting, a slight shifting noise may also be noticeable. Please note driving programs S, S+, and M are designed to provide sportier vehicle behavior and are not optimized primarily for maximum comfort, so this operation may be more audible. Remedy Verify the customer's concern and confirm proper transmission operation. If no faults or abnormal operating conditions are identified by IPR (Intelligent Predictive Repair), no hardware replacement is necessary. Inform the customer that the transmission has been designed to provide direct gear engagement and responsive vehicle performance. Under certain operating conditions, brief shift sensations may be perceptible and are consistent with the operating characteristics of the dual‑clutch transmission
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline
| MERCEDES-BENZ A 220 | 2019 to 2022 |
|---|---|
| MERCEDES-BENZ A 220 4MATIC | 2019 to 2022 |
| MERCEDES-BENZ AMG A35 | 2020 to 2021 |
| MERCEDES-BENZ AMG A35 4MATIC | 2020 |
| MERCEDES-BENZ AMG CLA35 | 2020 to 2024 |
| MERCEDES-BENZ AMG CLA35 4MATIC | 2020 |
| MERCEDES-BENZ AMG CLA35 4MATIC | 2025 |
| MERCEDES-BENZ AMG CLA45 | 2014 to 2023 |
| MERCEDES-BENZ AMG CLA45 4MATIC | 2020 |
| MERCEDES-BENZ AMG CLA45S 4MATIC | 2025 |
| MERCEDES-BENZ AMG GLA 35 | 2024 to 2025 |
| MERCEDES-BENZ AMG GLA 35 4MATIC | 2024 |
| MERCEDES-BENZ AMG GLA35 | 2021 to 2023 |
| MERCEDES-BENZ AMG GLA45 | 2015 to 2023 |
| MERCEDES-BENZ AMG GLB35 | 2021 to 2025 |
| MERCEDES-BENZ C 350 E | 2018 |
| MERCEDES-BENZ C350E | 2016 to 2017 |
| MERCEDES-BENZ CLA 250 | 2018 to 2025 |
| MERCEDES-BENZ CLA 250 4MATIC | 2020 to 2025 |
| MERCEDES-BENZ CLA250 | 2013 to 2017 |
| MERCEDES-BENZ E400 HYBRID | 2013 to 2015 |
| MERCEDES-BENZ GLA 250 | 2014 to 2025 |
| MERCEDES-BENZ GLA 250 4MATIC | 2021 to 2025 |
| MERCEDES-BENZ GLB 250 | 2020 to 2025 |
| MERCEDES-BENZ GLB 250 4MATIC | 2020 to 2025 |
| MERCEDES-BENZ GLC 350 E | 2018 |
| MERCEDES-BENZ GLC350E | 2019 |
| MERCEDES-BENZ GLE 550 E | 2018 to 2019 |
| MERCEDES-BENZ GLE550E | 2016 to 2017 |
| MERCEDES-BENZ S550E | 2015 |
| MERCEDES-BENZ S550E | 2017 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.