Other PSL-NCU Return Parts 5/22
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Other |
|---|---|
| NHTSA id | 11033050 |
| Published by NHTSA | 2026-06-01 |
| Manufacturer's number | PSL-NCU Return Parts 5/22 |
| Manufacturer's date | 2026-05-22 |
| NHTSA component | POWER TRAIN; STRUCTURE:BODY |
NHTSA's summary
Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than Thursday, June 11, 2026. After June 11th, returns of these parts will no longer be accepted. These parts should be returned via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. All returned parts will be replaced in accordance with the chart provided below.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Body and frame, Transmission and driveline
| MERCEDES BENZ C 300 4MATIC | 2018 |
|---|---|
| MERCEDES-BENZ AMG C43 | 2016 to 2024 |
| MERCEDES-BENZ AMG C43 4MATIC | 2023 to 2025 |
| MERCEDES-BENZ AMG C63 | 2019 to 2021 |
| MERCEDES-BENZ AMG C63 S | 2019 to 2023 |
| MERCEDES-BENZ AMG CLS53 | 2019 to 2021 |
| MERCEDES-BENZ AMG E43 | 2017 to 2018 |
| MERCEDES-BENZ AMG E53 | 2019 to 2023 |
| MERCEDES-BENZ AMG E63 | 2018 |
| MERCEDES-BENZ AMG E63 S | 2023 |
| MERCEDES-BENZ AMG E63S | 2018 to 2022 |
| MERCEDES-BENZ AMG G63 | 2019 to 2024 |
| MERCEDES-BENZ AMG GLC43 | 2017 to 2023 |
| MERCEDES-BENZ AMG GLC63 | 2018 to 2022 |
| MERCEDES-BENZ AMG GLC63 S | 2020 to 2023 |
| MERCEDES-BENZ AMG GLC63S | 2018 to 2019 |
| MERCEDES-BENZ AMG GLE43 | 2016 to 2020 |
| MERCEDES-BENZ AMG GLE53 | 2021 to 2022 |
| MERCEDES-BENZ AMG GLE53 4MATIC+ | 2023 to 2025 |
| MERCEDES-BENZ AMG GLE53 4MATIC+ COUPE | 2025 |
| MERCEDES-BENZ AMG GLE53 COUPE | 2021 to 2022 |
| MERCEDES-BENZ AMG GLE63 S | 2021 to 2022 |
| MERCEDES-BENZ AMG GLE63 S 4MATIC+ | 2023 to 2024 |
| MERCEDES-BENZ AMG GLE63 S 4MATIC+ COUPE | 2025 |
| MERCEDES-BENZ AMG GLE63 S COUPE | 2021 to 2022 |
| MERCEDES-BENZ AMG GLS63 | 2020 to 2022 |
| MERCEDES-BENZ AMG GLS63 4MATIC+ | 2023 to 2025 |
| MERCEDES-BENZ AMG GT 63 S E COUPE | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT43 | 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT53 | 2019, 2020, 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 | 2019, 2020, 2021, 2022, 2023, 2024, 2025 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 4MATIC+ | 2025 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 S | 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 S E | 2024, 2025 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 S E PERFORMANCE | 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 S E PERFORMANCE 4MATIC+ | 2025 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63S | 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG S 63 E 4MATIC+ | 2023 to 2025 |
| MERCEDES-BENZ AMG S63 | 2017 to 2021 |
| MERCEDES-BENZ AMG SL63 | 2022 to 2023 |
| MERCEDES-BENZ AMG SL63 | 2025 |
| MERCEDES-BENZ AMG SL63 4MATIC+ | 2023 to 2025 |
| MERCEDES-BENZ AMG SL63 S E | 2024 to 2025 |
| MERCEDES-BENZ AMG SL63 S E PERFORMANCE 4MATIC+ | 2024 to 2025 |
| MERCEDES-BENZ AMG SLC43 | 2017 to 2020 |
| MERCEDES-BENZ C 300 | 2017 to 2025 |
| MERCEDES-BENZ C 300 4MATIC | 2021 to 2025 |
| MERCEDES-BENZ C 350 E | 2019 to 2020 |
| MERCEDES-BENZ C450 | 2016 to 2017 |
| MERCEDES-BENZ CLS 450 | 2019 to 2023 |
| MERCEDES-BENZ CLS 550 | 2016 |
| MERCEDES-BENZ CLS 550 | 2018 |
| MERCEDES-BENZ CLS550 | 2015 |
| MERCEDES-BENZ CLS550 | 2017 |
| MERCEDES-BENZ E 300 | 2018 to 2019 |
| MERCEDES-BENZ E 350 | 2020 to 2023 |
| MERCEDES-BENZ E 400 | 2018 |
| MERCEDES-BENZ E 400 4MATIC | 2018 |
| MERCEDES-BENZ E 400 4MATIC CABRIOLET | 2018 |
| MERCEDES-BENZ E 400 4MATIC COUPE | 2018 |
| MERCEDES-BENZ E 400 4MATIC WAGON | 2018 |
| MERCEDES-BENZ E 450 | 2019 to 2023 |
| MERCEDES-BENZ E 450 4MATIC | 2019 to 2020 |
| MERCEDES-BENZ E 450 4MATIC CABRIOLET | 2019 to 2020 |
| MERCEDES-BENZ E 450 4MATIC COUPE | 2019 to 2020 |
| MERCEDES-BENZ E 450 4MATIC WAGON | 2019 to 2020 |
| MERCEDES-BENZ E300 | 2016 to 2017 |
| MERCEDES-BENZ E400 | 2016 to 2017 |
| MERCEDES-BENZ G 550 | 2019 to 2024 |
| MERCEDES-BENZ GL350 | 2017 |
| MERCEDES-BENZ GL450 | 2017 |
| MERCEDES-BENZ GL550 | 2017 |
| MERCEDES-BENZ GLC 300 | 2018 to 2023 |
| MERCEDES-BENZ GLC 300 4MATIC | 2023 |
| MERCEDES-BENZ GLC 350 E | 2020 to 2021 |
| MERCEDES-BENZ GLC 350 E 4MATIC | 2025 to 2026 |
| MERCEDES-BENZ GLC300 | 2016 to 2017 |
| MERCEDES-BENZ GLE 350 | 2019 to 2024 |
| MERCEDES-BENZ GLE 350 4MATIC | 2021 to 2022 |
| MERCEDES-BENZ GLE 350 4MATIC | 2024 to 2025 |
| MERCEDES-BENZ GLE 350 4MATIC COUPE | 2021 to 2022 |
| MERCEDES-BENZ GLE 350 E | 2020 to 2021 |
| MERCEDES-BENZ GLE 400 | 2018 to 2019 |
| MERCEDES-BENZ GLE 450 | 2020 to 2024 |
| MERCEDES-BENZ GLE 450 4MATIC | 2021 to 2022 |
| MERCEDES-BENZ GLE 450 4MATIC | 2025 |
| MERCEDES-BENZ GLE 450 4MATIC COUPE | 2021 to 2022 |
| MERCEDES-BENZ GLE 450 4MATIC COUPE | 2025 |
| MERCEDES-BENZ GLE 450E 4MATIC | 2024 to 2025 |
| MERCEDES-BENZ GLE 580 | 2020 to 2021 |
| MERCEDES-BENZ GLE 580 4MATIC | 2021 to 2025 |
| MERCEDES-BENZ GLE 580 4MATIC COUPE | 2021 to 2022 |
| MERCEDES-BENZ GLE350D | 2016 |
| MERCEDES-BENZ GLE400 | 2016 to 2017 |
| MERCEDES-BENZ GLE450 | 2016 to 2017 |
| MERCEDES-BENZ GLS 450 | 2018 to 2020 |
| MERCEDES-BENZ GLS 450 4MATIC | 2022 to 2025 |
| MERCEDES-BENZ GLS 550 | 2018 to 2019 |
| MERCEDES-BENZ GLS 580 4MATIC | 2020 |
| MERCEDES-BENZ GLS 580 4MATIC | 2022 to 2025 |
| MERCEDES-BENZ GLS 600 | 2023 |
| MERCEDES-BENZ GLS350D | 2017 |
| MERCEDES-BENZ GLS450 | 2021 |
| MERCEDES-BENZ GLS550 | 2017 |
| MERCEDES-BENZ GLS580 | 2021 |
| MERCEDES-BENZ ML350 | 2015 |
| MERCEDES-BENZ S 450 | 2018 to 2020 |
| MERCEDES-BENZ S 450 4MATIC | 2018 to 2020 |
| MERCEDES-BENZ S 500 | 2021 |
| MERCEDES-BENZ S 500 | 2023 |
| MERCEDES-BENZ S 500 4MATIC | 2022 to 2025 |
| MERCEDES-BENZ S 560 | 2021 |
| MERCEDES-BENZ S 560 4MATIC | 2018 to 2020 |
| MERCEDES-BENZ S 560 4MATIC COUPE | 2018 to 2020 |
| MERCEDES-BENZ S 560 E | 2019 to 2020 |
| MERCEDES-BENZ S 580 | 2021 |
| MERCEDES-BENZ S 580 | 2023 |
| MERCEDES-BENZ S 580 4MATIC | 2022 to 2025 |
| MERCEDES-BENZ S 580 E | 2023 |
| MERCEDES-BENZ S 580 E 4MATIC | 2023 to 2025 |
| MERCEDES-BENZ S550 | 2016 to 2017 |
| MERCEDES-BENZ S550 4MATIC | 2016 to 2017 |
| MERCEDES-BENZ S550 HYBRID | 2016 |
| MERCEDES-BENZ S63 | 2017 |
| MERCEDES-BENZ SL 450 | 2018 to 2020 |
| MERCEDES-BENZ SL 550 | 2018 to 2020 |
| MERCEDES-BENZ SL450 | 2017 |
| MERCEDES-BENZ SL550 | 2017 |
| MERCEDES-BENZ SLC 300 | 2018 to 2020 |
| MERCEDES-BENZ SLC 43 AMG | 2017 |
| MERCEDES-BENZ SLC300 | 2016 to 2017 |
| MERCEDES-BENZ SLK300 | 2016 |
| MERCEDES-MAYBACH GLS 600 | 2021 |
| MERCEDES-MAYBACH GLS 600 4MATIC | 2022 to 2025 |
| MERCEDES-MAYBACH S 560 | 2021 |
| MERCEDES-MAYBACH S 560 4MATIC | 2018 to 2020 |
| MERCEDES-MAYBACH S 580 | 2021 |
| MERCEDES-MAYBACH S 580 4MATIC | 2022 to 2025 |
| MERCEDES-MAYBACH S 680 | 2023 to 2024 |
| MERCEDES-MAYBACH S 680 4MATIC | 2022 to 2023 |
| MERCEDES-MAYBACH S 680 4MATIC | 2025 |
| MERCEDES-MAYBACH S550 | 2017 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 22V938000 | 2022-12-16. LATCHES/LOCKS/LINKAGES; STRUCTURE:CRITICAL FASTENERS |
|---|---|
| 20V047000 | 2020-01-28. ELECTRICAL SYSTEM:WIRING; POWER TRAIN:AUTOMATIC TRANSMISSION |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| LI82.62-P-078631 | 2026-10-06. Service bulletin. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Note: Please refer to this document in the warranty claim and, once diagnosis is completed, select the damage code depending on the component part that is causing the issue. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10‑P‑067691. Information: In this case, do not use a damage code for the speakers in the warranty claim! |
|---|---|
| LI27.00-P-073124 | 2026-10-06. Service bulletin. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: ‑ NAG3 Classic (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG sport model (AMG 43 and AMG 53 with converter, automatic transmission 725.0) ‑ NAG3 Classic ‑ Hybrid (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG 63 (automatic transmission 725.0) ‑ NAG3 MOPF ISG2 (automatic transmission 725.1) ‑ NAG3 MOPF Hybrid (automatic transmission 725.1) ‑ NAG3 MOPF AMG sport model (AMG 53/AMG 53e with ISG48V2 & converter /hybrid, automatic transmission 725.1) ‑ NAG3 MOPF AMG 43/63 with engine 139/177 (automatic transmission 725.1) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ‑ Ask precise details about the customer complaint and the conditions and context. ‑ Fill out the service reception questionnaire (please see WIS document: OF27.00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: 1. Perform quick test 2. Access the transmission control unit via XENTRY Diagnosis 3. Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). 4. The IPR repair instructions are displayed, Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ‑ Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours Notice regarding warranty: The use of IPR in association with warranty claims is mandatory! If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor. |
| LI27.10-P-075869 | 2026-10-05. Service bulletin. Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units. N45 or N15/7 ‑ All‑wheel drive (ARS) N127 ‑ 'Drivetrain' (PTCU) control unit Y3/8 ‑ Transmission control for 9‑gear transmission (VGS) N3/10 ‑ Engine electronics for combustion engine If faults are present: Process them as per the guided test in Xentry. If no faults are present: 2. Check the transmission oil level If the oil level is correct: 3. Unplug the connector for the transfer cases control unit and reassess the vehicle on a subsequent test drive If the complaint no longer occurs with the control unit disconnected: 4. Perform an oil change of the transfer case according to WIS specifications ‑ Collect an oil sample of the original fluid 5. Complete all transfer case Tech‑in processes located under VG Control Unit > Adaptations ‑ Resetting the oil service data ‑ Calibration of N15/7 5. Perform road test of vehicle to bring transmission to operating temperature (>60C ) 6. Operate vehicle in full circle with steering at full lock ‑ 5x to the left ‑ 5x to the right Return the vehicle to the client and request they drive the vehicle for at least 200 miles and return if the concern is not resolved. The extended drive will ensure the clutches are properly conditioned with the new oil and should resolve the concern. If this LI has already been applied to the vehicle, please submit a TIPS case to the Powertrain inbox with the following information: ‑ Initial quick test with fault freeze frame data ‑ Initial transmission EEPROM data ‑ VGS and Transfer Case Control Unit Log (N45 or N15/7) ‑ Special Acquisition Data .txt file (Transfer Case Control Unit > Special Procedures > Procedures for support queries to market support > Special Data Acquisition) ‑ Photo of the original oil condition ‑ What color was the fluid drained from the transfer case before the oil change? ‑ Was an oil sample collected, and can you provide a photo of the original fluid? ‑ What color and part number fluid was used during the oil change? ‑ How far was the vehicle driven after? |
| LI27.00-P-073124 | 2026-09-30. Service bulletin. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: NAG3 Classic (automatic transmission 725.0) NAG3 ‑ AMG sports models (AMG 43 and AMG 53 with converter) NAG3 ‑ AMG 63 NAG3 ‑ Hybrid NAG3 Facelift (automatic transmission 725.1) NAG3 facelift (725.1) with engine 139/177 (AMG 43/63) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ·Ask precise details about the customer complaint and the conditions and context. ·Fill out the service reception questionnaire (please see WIS document: OF27. 00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: Perform quick test ·Access the transmission control unit via XENTRY Diagnosis ·Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). ·The IPR repair instructions are displayed. Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ·Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. ·Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. ·Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours !!!!! Notice regarding warranty: !!!!! ·The use of IPR in association with warranty claims is mandatory! ·If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor. |
| LI82.62-P-078631 | 2026-08-11. Service bulletin. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim! |
| LI27.00-P-075630 | 2026-08-10. Service bulletin. Complaint This document is intended as a pre-case diagnostic reference for transmission related concerns. It will also ensure that if a case is necessary, all supporting documentation is available. This should not be used on its own as justification for creating a TIPS case. Cause The root cause will vary depending on the complaint. The goal of this document is to provide diagnostic checks and procedures that may help resolve customer complaints without opening a TIPS case. Remedy Before opening a transmission-related TIPS case, the following steps must be performed to ensure all relevant data has been collected and possible remedies (when applicable) have been performed. Please Note: At minimum, the documents below must be collected before proceeding to ensure the data in its original state when the vehicle arrived is captured. - Initial Quick Test w/ Freeze frame data - VGS Control Unit Log - Initial EEPROM data (.txt format) - IPR Result (if applicable. See LI27.00-P-073124 - Transmission diagnosis using the Intelligent Predictive Repair (IPR) tool) - Transmission Heath Page If the vehicle has previously been repaired for the same concern, note the date, mileage, and TIPS case or RO number, along with a brief description of the prior work performed. IPR Guidance: The IPR recommended repair should be completed prior to following any steps in this LI and prior to case creation. IPR repairs do not require additional warranty approvals or a TIPS case to validate/confirm the results. To ensure efficient case handling, please avoid opening TIPS cases for this reason. For further information regarding IPR please see the following documents: LI27.00-P-073124 - Transmission diagnosis using the Intelligent Predictive Repair (IPR) tool Oil Pan Condition Evaluation: In some situations, IPR will advise checking the oil pan condition and determining a repair based on the evaluation. Example photos in Xentry can be found in two ways: • Use the blue hyperlink in the IPR result, and it will take you to the Condition check of transmission oil • Navigate to Xentry Bluebook > Help for control unit > Condition check of transmission oil If a different repair that what is recommended by IPR is performed, attaching photo documentation of the complaint vehicle oil pan and the IPR example to the claim is required. Reproducing the Concern: Proper evaluation of transmission concerns generally requires the condition to be reproducible. It is recommended to compare the vehicle to a similar model, if available, to help determine whether the shift behavior is characteristic of the drivetrain or uncharacteristic for the vehicle. If the concern cannot be duplicated: • A test drive with the customer may assist in understanding and reproducing the complaint. • The vehicle shift quality should be compared to a known-good vehicle with identical drivetrain and model year. • Check Shift Quality History (VGS Control Unit > Adaptations > Shift Quality History) Shift Quality History will show the last 5 noticeable harsh shifts and some of the parameters in which it occurred. You can use this to attempt recreation of the operating conditions and increase likelihood of reproducing the complaint. Complaint A: Shift Quality Note: Certain AMG variants may exhibit more firm and noticeable shift behavior as a normal characteristic. Refer to LI27.60‑P‑075147 for additional information. 1. Perform Valve flushing procedure 2. Perform 5 Torque Converter adaptions in a row - Allow the vehicle to warm up naturally, DO NOT power brake as it will increase the temperature in the torque converter. - After the 5th adaptation, collect a screen shot showing all 5 on one page 3. Perform a standstill adaption - collect a screen shot Recheck vehicle operation. If the concern has not improved, driving adaptations should be performed to target specific gear shifts. |
| LI27.00-P-080840 | 2026-08-05. Service bulletin. Complaint Mercedes-Benz USA is currently experiencing limited availability of transmission fluid specification ATF 236.17 due to a global supply constraint. 236.17 ATF 1L and 5L (PNs: A002989060312 and A002989060313) bottles are out of stock or in limited supply at Zep. This LI has been created with the following intention: - Provide dealers with additional workshop-focused guidance regarding the current ATF 236.17 supply constraint and the planned introduction of ATF 236.18. - Supplement existing communications and address common workshop questions related to maintenance, repairs, and fluid applicability. - Provide technical clarification and practical workshop guidance during the temporary supply constraint period. Dealers should continue to reference the latest News Channel Updates (NCUs) for the most current information regarding availability, ordering processes, supply status, and other related updates. Cause Damage to the Shell production facility has resulted in 236.17 oil supply being reduced to 50% of normal output until the end of 2026. Remedy Please first check Latest NCU updates for latest detailed information. Please continue placing orders through Paragon as normal. Supply is expected to remain reduced and allocation measures are currently in place. We ask for your patience through this restricted supply period. Most orders will be filled in the order in which they were received, as supply is replenished. Those dealers with zero inventory, and pending orders, will receive priority. We expect supply to be stabilized in September 2026. Approved Fluids: Only use transmission fluid from the approved list found on the Mercedes-Benz Operating Fluids website. Non-approved fluid will result in mechanical damage to the transmission and must be avoided. https://operatingfluids.mercedes-benz.com/sheet/236.17 Approved fluids can be claimed as follows if there is no Mercedes-Benz part number: Part # ATFSUB1L - TRANSMISSION FLUID 1 LITER ATFSUB5L - TRANSMISSION FLUID 5 LITER Dealerships with Zero Inventory AND Grounded Vehicles: If a vehicle is currently grounded for repair at your dealer due to no 236.17 inventory, we may be able to expedite your order. Please open a StarSupport ticket including the following information: (Parts Related Inquiry>National Accounts>Zep) • LI document number • Short explanation of repair needed for grounded vehicle • Current days down of RO Maintenance and Service Interval Guidance Published maintenance intervals remain unchanged. Vehicles should continue to be maintained in accordance with the applicable maintenance schedule. This LI does not revise or extend any published maintenance interval requirements. If all required parts and materials are not available prior to scheduling or beginning a transmission service, dealers should consider postponing routine preventative transmission maintenance until the necessary parts become available. For vehicles that have not yet reached the applicable maintenance interval and do not exhibit transmission-related concerns, there is no need to recommend preventative transmission services prior to the scheduled maintenance interval. When evaluating whether routine transmission maintenance can be deferred until parts become available, dealers should consider: • Overall vehicle condition • Vehicle usage and operating conditions • Presence of transmission-related symptoms or customer complaints • Customer expectations and vehicle operating requirements • Availability of required parts and materials Introduction of New Fluid Specification 236.18 Mercedes-Benz is currently preparing the introduction of ATF 236.18 as an additional approved transmission fluid solution for applicable NAG3 transmissions. At the time of publication of this LI, ATF 236.18 is not yet available for dealer ordering or workshop use in the U.S. market. See attachment for further details. |
| LI40.10-P-059248 | 2026-07-24. Service bulletin. Complaint Crackling and cracking noise from the outer wheel on the front axle when cornering Cause The noise is generated by a micromovement on the contact surface between the rim and the brake disk (wheel bolt group) and may be intensified by potential soiling. The more lightweight rim (AMG forged rim) transmits the noise louder; in the case of cast rims, the noise is generally not perceptible. This is not a technical defect, but rather a complaint concerning comfort. Safe operation of the vehicle is ensured at all times. Remedy Important note: The operations described below do not represent a permanent remedy in every case. The noise may reoccur again after an indefinite period of time; sanding the rims with abrasive media multiple times is not permissible. Only cleaning using the Hazet tool 4960-160 (recommendation) can be performed without any concerns each time the wheel is changed or if the complaint reoccurs. Replacing the parts (rim, wheel bolts, wheel bearings, wheel hub, brake disk) is not expedient in the event of this complaint. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Clean the components of the wheel bolt connection according to the WIS instructions Sand down the rim and brake disk bowl by performing the following steps: • Manually sand rim (old design only) in area of water drain bores (Figure 1; item A), approx. 1.5 cm left and right of water drain bore (Figure 2) Note: Use abrasive paper with grit size 80. The grooving in this area should no longer be visible (sand down approx. 0.1-0.2mm) • Also sand brake disk bowl using emery cloth or abrasive paper with a grain size of 120 • For vehicles equipped with the AMG ceramic brake system (B07), abrasive paper may not be used for cleaning on the brake disk side Note: Do not use any cleaning agent when cleaning on the rim side. Cleaning using abrasive paper with a grain size of 80 will suffice. Do not apply any grease, lubricant or paste after cleaning The brake disk bowl should be "bare metal" in the area of the imprints made by the hole (Figure 3) |
| LI88.50-P-080263 | 2026-07-14. Service bulletin. Complaint The trunk lid does not open or close completely and must be operated manually by the customer. The following fault codes are stored in the PTCM control unit: • P1CA000 • B188C2A Cause If the trunk lid is repeatedly opened manually or the vehicle has experienced undervoltage, the trunk lid loses its normalization due to faulty software coding. Remedy For vehicles with a production date up to 01/22/26 (SL (232)) or 01/27/26 (GT (192)) 1. Update the HKS N121/1 control unit and perform SCN coding. (If no new software is available, still perform SCN coding) 2. Perform normalization of component 'N121/1 (Liftgate control control unit)'. Vehicles produced from January 22, 2026 (SL (232)) and January 27, 2026 (GT (192)) onward were factory-fitted with the correct Software Calibration Number Table. |
| LI67.30-P-078468 | 2026-07-14. Service bulletin. Complaint Creaking/cracking sounds detectable in upper area of the side window panes Cause A locating rivet used during vehicle production to hold the side window pane in the correct position relative to the body- in-white. Remedy The rivet can be removed as follows: 1. Loosen upper molded part of seal from B-pillar bar and body-in-white flange → CAREFUL: Do not pull off too far (attachment 1). 2. Secure rivet set on back with butyl ball so that it does not become lost during next operation steps. Protect glass using doubled-up adhesive tape (attachment 2). 3. Bore rivet head from outside (drill bit diameter 8mm) and suction off shavings at the same time → CAREFUL: Avoid shavings falling between B-pillar bar and seal (attachment 3). Drive remaining rivet inward with a punch (d=3mm) (attachment 4) and remove. The butyl ball from Step 2 prevents it from falling down. 4. Seal opening formed by bored rivet head with a butyl ball d=4mm from inside to outside (attachment 5). Seal sanding spot at B-pillar bar against corrosion with black touch-up paint pen. 5. Fix seal in place at B-pillar bar again. |